Enable job alerts via email!
Generate a tailored resume in minutes
Land an interview and earn more. Learn more
A prominent IT services provider is seeking an Incident Manager to lead their incident management processes. The role, based in Belfast but remote, involves overseeing incidents and ensuring swift resolution, improving operational efficiency, and maintaining service quality. Ideal candidates will possess strong experience in incident management, ITIL qualifications, and excellent problem-solving skills.
Incident Manager
Location: Belfast/Northern Ireland - Remote
Shift pattern: Mon – Fri - UK Hours regardless of location (typically 9 – 5:30 to cover daily regional handover calls)
The Role
We are looking for a proactive and detail orientated incident manager to join our Team, providing services to a global company.
In this role, you will be in charge of leading the incident management process to resolution and restoring the client's IT operations swiftly. You will coordinate across teams to minimise impact, maintain service quality, and continuously improve incident response and resolution SLA/KPI times.
Incident Managers Responsibilities
Incident Manager Skills
· Time management and organisation
· Attention to detail.
· Proactive monitoring of platforms
· Incident, Change and Problem Process experience
· ITIL Framework
· Clear and positive thinking
· Fast problem-solving and analytical skills
· Empathy for customers and the ability to listen to their needs.
· Strong verbal and written communication skills
· Ability to collaborate with the technical support team.
· An eagerness to learn new technologies and systems.
· Enthusiasm for continuous learning and improvement – there will be a lot to learn as our business develops and grows.
Technologies (Not essential but a good to have).
· ServiceNow (particularly reporting experience e.g. Performance/Platform analytics module)
· Azure
· Aternity
· Elastic
· Microsoft Office Products
· BMC/Helix
· ITIL qualifications.
· Microsoft qualifications.
Our Commitment to You
We’re proud to be an equal opportunity, Disability Confident employer. At Ultima, we celebrate our differences and strive to build an environment where everyone feels respected, valued, and able to succeed.
Not sure you meet every single requirement?
People from underrepresented groups may be less likely to apply unless they meet every qualification. At Ultima, we’re committed to building a diverse and inclusive workplace, so even if your experience doesn’t align perfectly, we encourage you to apply. You might be exactly who we’re looking for.
Apply now, or reach out to our Talent team if you have any questions. We’re always happy to chat about how we can make work, work for you.