Incident Management Manager

Ciwmjobs; Wales; Hybrid; GBP 62,000 - 67,000; Full time

Job summary

Natural Resources Wales is seeking an Incident Management Manager to provide strategic leadership for incident, emergency management and business continuity at a national level. You will set policy, engage with Welsh and UK governments, and shape resilience arrangements across NRW.

Reporting to the Head of Flood and Incident Risk Management, you will lead a national team of advisors and the senior Business Continuity advisor, while driving governance and guidance across Wales.

Qualifications

• Welsh language level: A1 – Beginner.

Responsibilities

• Lead on setting and implementing NRW’s policy, strategy, guidance and operational plans for incident and emergencies management (including Business Continuity Management).
• Lead on the provision of expert advice, guidance and briefings to staff at all levels for work area.
• Lead on change and reviewing, developing and the provision of national incident and emergencies management systems and online services, evidence and research management, and data custodianship for incident management.
• Build and maintain relations with key stakeholders, including at Wales, UK and international levels to ensure that NRW fulfils its roles and duties in this area, and successfully influence the policy, strategy and the activities of other organisations
• Lead and provide direction to a team of advisors and operational staff, and provide indirect leadership to all incident and emergencies management staff across Wales.
• Be the Business Lead and lead the technical input into the Incident Management Business Group.
• Undertake health and safety duties and responsibilities appropriate to the post
• Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post
• Be committed to your own development and that of your staff through the effective use of your personal development plan (known as Sgwrs).
• Required to take part in incident response activities.
• Any other reasonable duties requested commensurate with the grade of this role.

Job description

Incident Management Manager

Role ID: 201177

Directorate: National Operations

Team: Incident Management

Location: Flexible

Grade/Salary range: 09: £61,762 - £67,422

Working pattern: Full time - 37 hours per week

Contract type: Permanent

Welsh Language level: A1 – Beginner

Closing date: 28/10/2026

The role

This senior leadership role is responsible for leading Natural Resources Wales' (NRW's) incident, emergency management and business continuity functions at a national level. It provides strategic leadership for policy, strategy, governance and guidance, ensuring effective organisational preparedness, response and recovery arrangements across NRW's areas of responsibility.

The role leads engagement with Welsh and UK Governments, Civil Contingencies Act partners and other key stakeholders, helping shape national resilience arrangements while ensuring requirements are implemented within NRW.

Reporting to the Head of Flood and Incident Risk Management, the post-holder line manages the Team Leader for a national team of specialist advisors and the senior Business Continuity advisor, providing organisational leadership, strategic influence and assurance across Wales in response to current and emerging risks and hazards.

As an organisation we support flexible working you will be contracted to the NRW office at the above location and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance.

Interviews will take place through Microsoft Teams on week commencing 9th November 2026.

What you will do

• Lead on setting and implementing NRW’s policy, strategy, guidance and operational plans for incident and emergencies management (including Business Continuity Management).
• Lead on the provision of expert advice, guidance and briefings to staff at all levels for work area.
• Lead on change and reviewing, developing and the provision of national incident and emergencies management systems and online services, evidence and research management, and data custodianship for incident management.
• Build and maintain relations with key stakeholders, including at Wales, UK and international levels to ensure that NRW fulfils its roles and duties in this area, and successfully influence the policy, strategy and the activities of other organisations
• Lead and provide direction to a team of advisors and operational staff, and provide indirect leadership to all incident and emergencies management staff across Wales.
• Be the Business Lead and lead the technical input into the Incident Management Business Group.
• Undertake health and safety duties and responsibilities appropriate to the post
• Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post
• Be committed to your own development and that of your staff through the effective use of your personal development plan (known as Sgwrs).
• Required to take part in incident response activities.
• Any other reasonable duties requested commensurate with the grade of this role.