Incident Management Coordinator - Ref: V319

Total Integrated Solutions Ltd; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider in the UK is seeking an Incident Management Coordinator in Coleshill. This role involves managing stock control, coordinating service calls, and supporting daily operations. The ideal candidate has strong administration skills and at least 2 years of experience in a busy environment. Offering a competitive salary and various employee benefits, this position is a great opportunity for career advancement.

Benefits

Salary sacrifice pension scheme

Holiday buy scheme

Life and accident insurance

Medical cash plan

Cycle to work

23 days holiday increasing to 27 days plus 8 bank holidays

Birthday holiday

Employee assistance program

Qualifications

• Minimum 2 years’ experience in an administrative role.
• Experience working in the security industry would be desirable.
• Ability to work independently and collaboratively.

Responsibilities

• Manage stock control and replenishment.
• Handle queries from engineers and customers.
• Support general administrative tasks.

Skills

Strong IT skills

Customer service skills

Organizational skills

Attention to detail

Verbal and written communication

Tools

MS Office 365

CRM systems

Job description

We are seeking a dedicated and highly organised Incident Management Coordinator to join our team in Coleshill. This position plays a vital role in supporting both our engineering and service teams by managing essential stock control, coordinating service calls, and ensuring the smooth day-to-day operations.

The successful candidate will bring strong administration skills, a proactive attitude, and the ability to work confidently in a busy, customer-focused environment. If you thrive on variety, provide a premium service, and take pride in your attention to detail, this could be the ideal next step in your career.

The role involves:

• Stock control, replenishment, and related paperwork
• Assisting with deliveries ensuring they math the order and allocating stock to jobs
• Liaising with Head Office and suppliers for stock and service orders
• Issuing van stock to new starters and replenishing stock for engineers
• Liaise with Incident Management Coordinators when stock arrives for reactive service jobs
• Handling queries via phone and email from engineers and customers
• Updating and maintaining the Plant and Client Asset Register
• Entering accurate data into our internal systems and CRM
• Supporting general administrative tasks and greeting visitors
• Delivering premium service to customers at all times
• Working to safe working practices at all times

Key experience / Qualifications:

• Strong IT skills, especially with MS Office 365 (SharePoint, Word, Excel, Outlook)
• Minimum 2 years’ experience in an administrative role
• Experience working in the security industry would be desirable
• Experience of using CRM systems

Knowledge and Skills:

• Ability to work independently and collaboratively within a team environment
• Positive, self-motivated, and proactive approach to work
• Strong attention to detail with excellent organisational skills
• Clear and professional verbal and written communication skills
• Confident communicator with the ability to build strong working relationships with both customers and colleagues

We will offer the following package:

• Working hours: Monday – Friday, 8.00am – 5.00pm
• Salary: £13.46 - £14.42 per hour dependant on skills, experience, and qualifications
• Benefits: Commitment to annual inflation increase in salary, Difference Maker Awards, Salary Sacrifice Pension Scheme, Holiday Buy Scheme, Life and Accident Insurance, Medical Cash Plan, Cycle to Work, 23 days holiday increasing to 27 days plus 8 bank holidays, Birthday holiday, Perks and Employee Assistance Program

To apply:

Please send your CV to [e-mail]

People Department, TIS Ltd, Hamilton Way, Oakham Business Park, Mansfield, Notts, NG18 5BU