Incident Management and Service Continuity Technical Specialist

Financial Conduct Authority; London; On-site; GBP 79,000 - 129,000; Full time

Job summary

The Financial Conduct Authority is seeking an Incident Management and Service Continuity Technical Specialist to shape their approach towards operational incident response and continuity within the financial services. This critical role involves strategic oversight, collaboration with regulatory bodies, and the development of best practices to enhance operational resilience within regulated firms. Applicants should possess extensive experience in business continuity and incident management, ideally within the financial sector, backed by relevant qualifications.

Benefits

28 days holiday per year plus bank holidays

Private healthcare with Bupa

Non-contributory Pension with at least 8% monthly salary

Life assurance of eight times basic salary

Income protection

Flexible working arrangements

Qualifications

• Experience in business continuity and incident management within financial sector.
• Extensive experience in cyber and technology risk management.
• Solid understanding of financial markets and regulatory frameworks.

Responsibilities

• Lead expert on operational incident response and business continuity.
• Minimise impact of operational disruptions in financial services.
• Contribute to policy improvements in incident reporting.

Skills

Business continuity

Incident management

Cyber risk management

Strategic communication

Stakeholder engagement

Education

ITIL V3 or V4

CBCI certification

ISO BCM certification

Job description

Incident Management and Service Continuity Technical Specialist

Department - Technology, Resilience and Cyber Department (TRC)

Division - Supervision, Policy and Competition (SPC)

Salary - National (Edinburgh and Leeds) ranging from £72,100 to £117,100 and London £79,300 to £128,800 pro rata (salary offered will be based on skills and experience)

About the FCA

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA .

We are excited to offer an opportunity for a skilled professional to provide technical and strategic expertise in shaping the FCA’s approach to operational incident response and service continuity within regulated firms. This role will build on recent developments and policies, contributing to future strategies within the Technology, Resilience and Cyber Department (TRC). We lead the FCA’s work on minimising the impact of operational disruptions to consumers, firms and markets. TRC provides subject matter expertise and specialist support to supervisors and firms in improving the financial services industry’s operational resilience and ensuring that harm is minimised when operational incidents do occur. The role will require thought leadership, collaboration and a forward-thinking approach to ensure that firms enhance operational resilience and adapt to evolving regulatory expectations.

What will you be doing?

• Act as the FCA’s lead expert on operational incident response and business continuity in regulated firms, shaping best practices and future developments in the field

• Support colleagues within the FCA to minimise the impact of operational disruptions in financial services.

• Provide specialist expertise and thought leadership on incident management and business continuity, ensuring firms’ systems remain resilient against cyber threats and disruptions

• Influence the FCA’s and industry’s operational resilience strategies, contributing to effective incident response, firm assessments and leading a significant policy project

• Oversee and drive policy improvements in incident reporting, enhancing regulatory processes to reduce administrative burden, improve data quality and strengthen incident response

• Lead a service line within TRC, driving new initiatives on business continuity and incident response and collaborating with internal and external stakeholders

• Engage with key regulatory bodies, including the Bank of England, PRA, HM Treasury and the National Cyber Security Centre, to align efforts on financial services resilience

What you will get from the role

• Offer specialist input on operational incident response within regulated firms and across the sector, particularly for complex and disruptive events

• Provide guidance to colleagues, including supervisors and FCA senior management, while demonstrating a recognised level of expertise in the subject matter

• Support TRC firm leads in assessing business continuity arrangements, offering evidence-based evaluations and recommendations for improvement

• Participate in periodic on-call responsibilities to manage incidents outside of standard business hours

• Lead strategic initiatives across the department, ensuring a cohesive approach that connects technology risks with broader business impacts on consumers and financial markets

• Provide expert technical oversight and quality assurance for team outputs while mentoring and developing colleagues

Which skills are required?

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process (to learn more about the Disability Confident Scheme Click Here ).

Minimum

• Experience in business continuity and incident management, ideally within the financial sector, with an industry-recognized qualification (e.g., ITIL V3 or V4, CBCI, CBCP, ISO, BCM, CCIM) or appropriate equivalent work experience

• Prior experience providing strategic insights on complex projects, effectively engaging senior stakeholders to shape incident management approaches

• Experience in high-level written communication, with a track record of drafting executive reports, regulatory papers and strategic communications

Essential

• Extensive experience in cyber and technology risk management, covering areas such as technology governance, risk assessment, change management, incident handling, disaster recovery, business continuity, outsourcing and data governance

• Solid understanding of financial markets, with expertise in identifying key technology risks and developing effective management strategies

• Strategic awareness of global regulatory frameworks for technology and cyber risk, as well as operational resilience

• Ability to remain composed under pressure, analysing incidents swiftly with high attention to detail

• Strong verbal communication skills, including clear and effective presentations to internal and external audiences

• Proven interpersonal and influencing skills, with confidence, credibility and the ability to engage effectively with diverse stakeholders, including senior executives within organizations and regulatory bodies

• Experience in project management, including planning, risk mitigation, issue resolution and budget oversight

• Commitment to high-quality work standards, with a proactive approach to problem-solving and constructive challenge

Our Values & Diversity

We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.

Did you know? 50% of our Executive Committee were the first in their family to attend university.

Benefits of working at the FCA

• 28 days holiday per year plus bank holidays

• Private healthcare with Bupa

• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)

• Life assurance of eight times your basic salary

• Income protection

We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.

We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours and job shares. We can’t promise to give you exactly what you want but we can explore what might work best for both sides.

Follow this link to see what life is like at the FCA - Life at the FCA

Application Support

We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you.

Useful Information and Timeline

• This role is graded as: Technical Specialist - Regulatory

• SC Clearance is required for this role (SC Guidance )- you will hold or will be required to obtain Security Clearance (SC) level vetting

When submitting your application, please tailor your CV to highlight how you meet the minimum and essential requirements above

Timeline:

• Advert Closing Date: Wednesday 25th June 2025 (Midnight)

• CV Review/Shortlist: 2nd-4th July 2025

• Interview & Case Study Assessment: w/c 7th July 2025

• 2nd Stage Interview: w/c 14th July 2025

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.

Got a question?

If you are interested in learning more about the role, please contact Steve Christopher on [e-mail]

Applications must be submitted through our online portal. Applications sent via email will not be accepted