Incident Coordinator

Allianz; Guildford; Hybrid; GBP 38,000; Full time

Job summary

A leading insurance provider is seeking a skilled individual to support incident coordination processes. This role includes handling incident notifications, assessing and escalating incidents, and operating emergency systems. Candidates should have relevant knowledge in business areas and IT, alongside strong communication skills. The position offers hybrid working options and a salary of approximately £38,000 per year.

Benefits

Flexible buy/sell holiday options

Hybrid working

Annual performance related bonus

Contributory pension scheme

Development days

Insurance product discounts

Retail discounts

Volunteering days

Qualifications

• Experience in corporate risk or resilience is desirable.
• Ability to prioritize under pressure.
• Strong communication skills.

Responsibilities

• Support the end-to-end Incident Coordination process.
• Maintain emergency notification systems.
• Conduct trend and root cause analysis.

Skills

Knowledge of AzUK business areas

Knowledge of IT, IS, Fraud, Compliance, and Risk

Facilitate incident management meetings

Scribing incident calls

Data entry in Salesforce and ServiceNow

Clear communication with senior stakeholders

Job description

Role Description

In this role you will support the end-to-end Incident Coordination process for AzUK. This includes incident notification, assessment, prioritisation, escalation, response team activation, meeting coordination, recording, reporting, trend and root cause analysis.

We offer hybrid working options, with flexibility to support your work-life balance.

Salary Information

Pay: Circa £38,000 per year.

Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

About You

• Building and maintaining relationships with key stakeholders across AZUK and other AZ entities.
• Receiving notifications of incidents through monitoring multiple channels.
• Gathering information to support the assessment of incidents; assessing and prioritizing incidents.
• Escalating as appropriate to tactical and strategic levels and activating response teams.
• Maintaining and operating emergency notification systems.
• Coordinating and facilitating response team meetings, both physically and virtually.
• Scribing for coordination calls, ensuring key decisions are recorded and actions tracked through to completion; providing continuous communication throughout the incident.
• Extracting data from systems and conducting trend and root cause analysis.

Essential Skills

• Knowledge of AzUK business areas, including important business services.
• Knowledge of IT, IS, Fraud, Compliance and Risk, as they relate to business areas.
• Facilitate the process for incident management meetings with stakeholders at all levels.
• Accurately scribe incident calls, recording decision-making; communicating effectively.
• Enter data to, and extract management information from, Salesforce and ServiceNow.
• Interpret technical information and communicate clearly to senior stakeholders.

We support the government scheme "Access to Work" please feel free to ask us about the access to work scheme.

Desirable Skills

• Recent experience in a corporate risk or resilience role.
• Experience of working in a busy operations support role, with the ability to prioritise and remain calm under pressure

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that's perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That's on top of enjoying all the benefits you'd expect from the world's number one insurance brand, including:

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it's right for our customers, our business and for you, then we'll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Integrity, Fairness, Inclusion & Trust

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community's Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it's assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

[e-mail]

For any inquiries or to submit your application, please contact: Scott Burns.

If you are an at-risk candidate facing potential redeployment, please include this information in your CV.

Closing date: 8/8/2025

We reserve the right to close the advert early if we reach enough applications.

Join us - Let's Care for Tomorrow.

#LI-Hybrid

78862 | Operations | Professional | PG09 | Allianz UK | Full-Time | Permanent