Incident and BCDR Manager

Nest; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading organization in operational resilience is seeking an Incident & Business Continuity Manager to oversee incident management and ensure compliance. This role involves leading responses to major incidents and preparing reports for senior stakeholders. Candidates should have 5+ years of experience in incident management and business continuity. Flexible working arrangements include hybrid office and home working.

Benefits

Flexible working hours

Generous training budget

Compressed hours

Qualifications

• 5+ years' experience with incident management frameworks, business continuity, and disaster recovery planning.
• Experience with outsourced service providers at a senior level.
• Experience with incident tracking tools and reporting systems.

Responsibilities

• Oversee daily incident review and triage.
• Lead the response to major incidents and ensure compliance with regulations.
• Prepare and deliver incident reports to senior stakeholders.

Skills

Incident management frameworks

Business continuity

Excellent communication skills

Technical acumen

Tools

ServiceNow

Job description

We are seeking an experienced and proactive Incident & Business Continuity Manager to lead our operational resilience and incident response capability. This pivotal role ensures the organisation's critical services remain robust, responsive, and compliant in the face of operational incidents and major disruptions.

Key responsibilities include:

• Oversee daily incident review and triage, using ServiceNow, to identify, escalate, and resolve operational incidents.
• Liaise with technical teams and service providers (TCS) to clarify incident details, ensure timely resolution, and maintain audit trails.
• Manage security-related incidents (lost equipment, data breaches, phishing), coordinating with IT, Information Security, and Data Protection teams.
• Maintain and analyse incident statistics, trends, and root causes to drive continuous improvement and risk mitigation.
• Prepare and deliver weekly and monthly incident reports to senior stakeholders.

Major Incident & Escalation responsibilities include:

• Lead the response to major (P1/P2) incidents, ensuring prompt escalation to executive leadership and clear, actionable communication throughout the incident lifecycle.
• Establish a framework to provide consistent updates to stakeholders.
• Coordinate post-incident reviews and ensure lessons learned are captured and acted upon.
• Maintain and regularly review incident management and recovery processes to ensure readiness for major disruptions.
• Ensure compliance with regulatory and audit requirements, maintaining robust documentation and evidence of incident handling and recovery actions.

The role offers flexible working arrangements, including:

• Hybrid of office (Canary Wharf, London) and home working
• Flexible working hours
• Compressed hours
• Job share

The ideal candidate will have:

• 5+ years' experience (or equivalent) with incident management frameworks (e.g., ITIL), business continuity, and disaster recovery planning.
• Experience of working with outsourced service providers at a senior, independent level.
• Experience with incident tracking tools and reporting systems
• Highly technical with excellent communication skills and attention to detail

We offer a generous training budget and are open to candidates who may not have all the key skills. Please download a full job description to find a full scope, deliverables, experience and personal attributes required for this role.