Incident Analyst - NatWest Boxed

JR United Kingdom; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Incident Analyst to enhance their incident management processes. In this role, you will work collaboratively with various teams to ensure incidents are managed effectively, minimizing impact on customers and the business. Your expertise in stakeholder management and analytical skills will be crucial in resolving issues and improving processes. This dynamic environment values professional development and offers opportunities to make a significant impact. If you thrive under pressure and are passionate about technology, this role is perfect for you.

Qualifications

• Experience in incident management and handling major incidents.
• Strong analytical skills with a focus on problem-solving in high-pressure situations.

Responsibilities

• Collaborate with teams to provide support during and after incidents.
• Maintain records and communicate status effectively to stakeholders.

Skills

Incident Management

Stakeholder Management

Analytical Skills

Problem-Solving

Communication Skills

Technology Monitoring

Automation

Job description

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Incident Analyst - NatWest Boxed, London

Client:

NatWest

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Join us as an Incident Analyst - NatWest Boxed.

• You’ll be working collaboratively with business and wider Technology teams to provide first class support during and after incidents.
• We’ll look to you to ensure that the impact of any incident is managed and communicated effectively to minimize impact on our customers and the business.
• Join a supportive environment that values your professional development.

What you'll do

• Act as part of a team responsible for incident management, promoting best practices and continually improving processes.
• Build relationships outside your business area with internal partners and external suppliers to resolve issues, support outcomes, and meet business and customer needs.
• Facilitate incident resolution by supporting domain leaders, ensuring timely resolution, and minimizing service impact.
• Maintain accurate records and communicate status effectively to stakeholders.
• Support post-incident reviews, identify root causes, and implement solutions for continuous improvement.
• Analyze incident data, ensuring accurate records are gathered and maintained.
• Provide insights on improving incident management processes, including automation.
• Handle high-pressure situations calmly, assessing impact critically and communicating effectively.

The skills you'll need

• Experience handling various incidents, including major incidents, and participation in a 24/7 on-call rota.
• Proven experience in a similar role within a technology organization.
• Excellent communication and stakeholder management skills, with experience dealing with clients, regulators, vendors, and payment schemes.
• Strong analytical and problem-solving skills, with the ability to make critical decisions under pressure.
• Experience with technology monitoring, observability tooling, automation, and working in regulated environments is highly beneficial.