Incident Analyst

TN United Kingdom; City of Edinburgh; On-site; GBP 30,000 - 60,000; Full time

Job description

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Diligenta's vision is to be acknowledged as the Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture founded on positive change and development.

Summary of the role

An exciting opportunity has arisen for an Incident Analyst to join the Corporate Incidents Team at Diligenta.

In this position, you will review and resolve corporate incidents for our client. You will investigate and analyse the root cause and plan actions to rectify issues, independently or with relevant parties.

If you are a naturally analytical individual with good knowledge of Life and Pensions, please apply today!

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities within the company and through our global parent, Tata Consultancy Services
• Access to Perks at Work discount platform
• Cycle to Work Scheme & Interest-free Season Ticket loans
• Wellbeing programmes, including Employee Assistance and support resources
• Policies such as Carer's Leave, Foster Leave, and Retirement Leave
• Contributory pension scheme (company matches contributions up to 6%), Group Life Assurance, and Income Protection

What you'll be doing

• Coordinating communication among stakeholders, policyholders, advisors, and external clients; organizing meetings as needed
• Overseeing incident processes: investigation, analysis, planning, root cause fixing, and remediation
• Handling regulatory reports and identifying breaches promptly
• Maintaining and updating system records accurately
• Analyzing data to assess impact and determine actions
• Identifying recurring themes and recommending solutions
• Assisting with Continuous Improvement (CI) changes from request to testing and feedback
• Staying updated on products, procedures, and systems for effective incident management

What we're looking for

• Strong knowledge of Life and/or Pensions products, with expertise in at least one area
• Good working knowledge of BaNCS
• Ability to learn and navigate multiple systems and understand specifications
• Proficiency in Microsoft Word, Excel, and Project
• Strong analytical skills and sound decision-making
• Excellent planning and organizational skills
• Strong customer focus with excellent communication skills
• Ability to work effectively under pressure

If you need assistance or adjustments during the recruitment process, please let us know.

Ready to advance your career? Apply today and join our innovative team!