Incident Administrator | South East Coast Ambulance Service NHS Foundation Trust

South East Coast Ambulance Service NHS Foundation Trust; Crawley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization in Crawley seeks an administrator for its Patient Safety Systems. The role involves daily management of the Datix Web and DCIQ systems, user access control, and incident reporting. Candidates should have experience with patient safety systems and problem-solving skills. The position offers opportunities for professional development and NHS pension scheme access.

Benefits

A minimum of 27 days' holiday each year

NHS pension scheme

Personal and professional development opportunities

Access to NHS discounts

Award-winning wellbeing hub

Qualifications

• Experience with patient safety systems and database management.
• Understanding of Information Governance and security protocols.
• Good communication and problem-solving skills.

Responsibilities

• Administer the Patient Safety System and manage user access.
• Analyze trends from incident data and produce reports.
• Maintain system functionality and resolve issues as needed.

Job description

The Datix team are responsible for the running of the Patient Safety Systems currently Datix Web system and DCIQ system on a day-to-day basis around the Trust. This involves liaising with managers and staff to resolve queries.

• The department is responsible for reporting on incidents and risk, looking at this data and analysing trends within the organisation.

To play a key trust-wide role in assisting in the management of incidents, risks, safety alerts, complaints, and safeguarding modules and administrating the future claims and mortality modules on the Patient Safety System currently involving Datix Web and DatixCloudIQ (DCIQ).



• Day-to-day administration of the Patient Safety System currently Datix Web system, DCIQ system, and any office and administrative systems in use by the department.
• To setup, modify and close users of the system based on access requirements and relevant access needs considering Information Governance requirements, security protocols, relevant laws, and trust policies.
• To set up, modify and maintain reporting throughout the Datix Web and DCIQ applications. This includes in this is all Incident, Risks, the Learning From Patient Safety Events (LFPSE) and the Patient Safety Incident Response Framework (PSIRF), Duty of Candour and any other ad-hoc reports that maybe required by managers.





Please refer to Job Description for full details
• Option to join NHS pension scheme
• A minimum 27 days' holiday each year, increasing after 5 years’ service.
• Personal and professional development and training opportunities.
• Salary Sacrifice schemes for cars or push bikes.
• Access to occupational health and counselling services.
• Award winning wellbeing hub
• Back up buddy App
• Access to NHS discounts, offering NHS employees a range of money-saving deals.

The successful applicant will support in the maintaining the patient safety system as problems or new requirements are identified, including any bug fixing and any change requests. Fault logging, maintenance, and intervention in conjunction with IT.




This advert closes on Tuesday 5 Aug 2025