Incident Account Manager

TN United Kingdom; Southend-on-Sea; Hybrid; GBP 45,000 - 53,000; Full time

Job summary

Join a forward-thinking organization as an Incident Account Manager, where your analytical skills and problem-solving abilities will shine. In this hybrid role, you’ll manage incident investigations, ensuring smooth resolutions while collaborating with suppliers and stakeholders. Enjoy a competitive salary, a generous bonus structure, and a benefits package that includes a Civil Service pension and gym discounts. This is more than just a job—it's a chance to make a real impact in a company dedicated to social responsibility and career growth.

Benefits

Civil Service pension

Extra holidays

Gym discounts

Qualifications

• Experience in financial services or banking is essential.
• Strong analytical and problem-solving mindset required.

Responsibilities

• Manage and investigate incidents for retail and B2B clients.
• Liaise with stakeholders and suppliers to find resolutions.

Skills

Analytical Skills

Problem-Solving

Stakeholder Management

Project Planning

Reporting Skills

Presentation Skills

ServiceNow

Job description

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Incident Account Manager, Southend-on-Sea

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Job Category:

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EU work permit required:

Yes

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Job Reference:

053c00668c60

Job Views:

7

Posted:

24.04.2025

Expiry Date:

08.06.2025

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Job Description:

Incident Account Manager – £45,300 + Bonus | Hybrid | No Calls!

Are you a proactive problem-solver with an analytical mindset? Do you thrive in a fast-paced environment where no two days are the same? If so, this Incident Manager role could be your perfect next move! The role is based near Victoria.

What’s in it for you?

• £45,300 salary + £4,000 annual bonus (paid quarterly)
• Hybrid working – 3 days in the office and 2 days from home
• A benefits package including Civil Service pension, extra holidays, gym discounts, and more

The Role – More Than Just Incident Management!

This is not a call centre role – no inbound or outbound calls! You’ll own incident investigations from start to finish, ensuring issues are resolved quickly and efficiently with minimal disruption. You will liaise with suppliers, stakeholders, and law enforcement to ensure smooth resolution and compliance with industry regulations.

Joining an award-winning organization operating in over 20 countries, you’ll be part of a company committed to eliminating sex and human trafficking, working closely with police and government bodies.

What You’ll Be Doing:

• Managing and investigating incidents for retail and B2B clients
• Liaising with stakeholders and suppliers to find resolutions
• Challenging suppliers and ensuring they meet SLAs
• Project planning with clear timelines for customers and suppliers
• Producing high-quality reports and presentations
• Working with audit teams and law enforcement when needed

What We’re Looking For:

• Experience in financial services or banking
• Strong analytical skills and problem-solving mindset
• Confident stakeholder management and ability to challenge suppliers
• Ability to project plan with timelines
• Strong reporting and presentation skills
• ServiceNow experience (nice to have, but not essential)

Why Join?

This is more than just a job—it's an opportunity to make an impact while enjoying flexibility, career growth, and benefits.

Interested? Apply today and take the next step in your career!