Inbound Solutions Architect

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We have an opportunity for an Inbound Solutions Architect with strong interpersonal skills and the ability to interact with individuals at all levels within the organization, including clients, partners, and suppliers. This role is with a market leader in multichannel communications.

Job Purpose

Support the overall vision of document & information services by collaborating with Senior Management, BDMs, CRMs, Product Managers, and other stakeholders to understand client and market requirements. Assist in creating, managing, and developing the overarching 'Solutions' strategy to meet these needs.

This role focuses on 'Comms In' such as scanning, imaging, capture, records management, storage, retrieval, and document workflow. It also involves developing solution sets (tools, processes, services) to meet market needs and achieve financial objectives like revenue and contribution.

Inbound Solutions Architect Principal Accountabilities

1. Act as a customer-facing subject matter expert on solution sets needed to meet client and market requirements.
2. Maintain a thorough understanding of technical market requirements related to the business's strategic direction.
3. Assist in developing pre-sales tools and services to advance prospect and client opportunities.
4. Provide advice, support, and guidance to Senior Management, BDMs, and CRMs during pre-sales, including presentations and demonstrations.
5. Assess customer communication and document production processes, technologies, and legacy workflows, including requirements gathering.
6. Own the solution design aspects of proposals.
7. Map and document legacy business processes, articulate solutions, and prepare related documentation.
8. Implement and configure products and services at customer sites as a lead analyst.
9. Liaise with project management and development teams on customer projects.
10. Complete management and financial reports aligned with business objectives.

This role requires experience in document management solutions, business analysis, and Business Process Re-engineering. Candidates should have the ability to evaluate, develop, and deploy imaging solutions, with strong technical skills to detail requirements for developers. Excellent written and verbal communication skills are essential to explain complex concepts simply. Strong planning, organization, and attention to detail are needed to manage multiple projects under tight deadlines.

Proficiency in Microsoft Office tools, including Visio and Project, is essential.

Minimum Requirements

• Degree or equivalent qualification, or professional Business Analysis certification (e.g., ISEB).
• Awareness of Document Composition tools (e.g., GMC PrintNet, Aspire, Doc1).
• Understanding of print production workflows and tariffs (DSA/Mailsort).
• Experience with enterprise ECM, EDRM, and EDM technologies.
• Knowledge of document capture technologies, image transformation software, and image manipulation.
• Experience delivering document solutions in Health, Financial Services, Insurance, or Local Government markets.
• Experience in scoping and transitioning diverse data/document portfolios within a BPO environment.
• Understanding of secure data handling practices.