Inbound Sales Team Leader

PLC D&G Group Limited; Nottingham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

PLC D&G Group Limited is seeking an Inbound Sales Team Leader in Nottingham to spearhead a sales team focused on delivering exceptional customer service and achieving sales targets. In this full-time role, you will lead a dynamic team of 15 sales agents, monitoring their performance and driving engagement. The position offers competitive salary packages, comprehensive training, and opportunities for progression in a vibrant, diverse culture that values innovation and high performance. If you are driven, resilient, and passionate about leading and coaching teams, we want you to join us!

Benefits

Comprehensive training and career progression

Health cash plan and virtual GP access

33 days annual leave

Matched pension contributions up to 5%

Regular incentives and prizes

Qualifications

• Proven ability to meet sales targets while providing excellent customer service.
• Strong coaching skills to develop team performance.
• Resilient under pressure and focused on sales performance.

Responsibilities

• Lead a team of around 15 sales agents handling inbound calls related to insurance plans.
• Foster a high-performance culture and continuous improvement.
• Ensure excellent customer service while focusing on sales KPIs.

Skills

Sales leadership

Coaching

Customer focus

Team engagement

Performance management

Effective communication

Job description

Inbound Sales Team Leader page is loaded

Inbound Sales Team Leader

Apply locations Nottingham, UK | Full time | Posted 2 Days Ago | End Date: August 9, 2025 (15 days left to apply)

Contract Type: Permanent, Full time

Location: Flexible working with visits to our office in Nottingham

Salary: £30,000-£40,000 per annum + Bonus

Are you a highly driven sales and people leader with a passion for coaching and developing teams to achieve fantastic results?

Do you excel in a fast-paced and agile working environment?

We are recruiting an Inbound Sales Team Leader to join our Inbound Sales department.

This is an exciting opportunity to join us during a period of growth. We provide world-class customer service and embody a culture of high sales performance, digital innovation, and recognition.

What we offer:

• Competitive salaries for our Contact Centre Team Leaders
• Excellent bonus potential
• Enhanced benefits
• A vibrant, diverse culture that celebrates success and high performance
• Opportunities for progression within the contact centre and wider business

About You:

• Proven ability to meet sales targets while providing excellent customer service and team engagement
• Focus on key metrics including team culture, engagement, and customer satisfaction (CSAT)
• Experience creating a professional management culture
• Collaborative mindset to share knowledge and ideas
• Customer-focused with integrity
• Strong coaching skills to develop team performance
• Open to innovation and change management
• Ability to manage multiple priorities and stakeholders
• Resilient under pressure, focused on sales performance
• Effective communicator on people issues and expectations
• Proactive in coaching, team meetings, and setting high standards
• Understanding of employee engagement's role in performance and culture
• Passionate about leadership development and team motivation

The Role:

The role involves a mix of office and home working, 37.5 hours per week on a rotational shift pattern between 8am and 8pm, Monday to Sunday.

You will lead a team of around 15 sales agents handling inbound calls related to insurance plans, focusing on sales KPIs like conversion and quality, while ensuring excellent customer service.

We set challenging targets to foster a high-performance culture and continuous improvement.

Benefits include:

• Comprehensive training and career progression
• Regular incentives and prizes
• 33 days annual leave (including bank holidays), with options to buy additional days
• Health cash plan and virtual GP access
• Matched pension contributions up to 5%
• Life assurance of 4x salary
• Employee benefits portal with savings, loans, and cycle-to-work schemes
• Health & wellbeing initiatives, volunteering opportunities, and employee discounts

Join our dynamic, innovative environment and contribute to our growth. Apply now!

We are an equal opportunities employer, committed to fair treatment regardless of gender, background, or identity. Our thorough recruitment includes credit and criminal record checks.

With a legacy of over 100 years, Domestic & General is evolving into a tech-driven, global business. We seek diverse skills to help us expand internationally.

About Domestic & General

For over a century, we've provided trusted aftercare for domestic appliances to over 16 million customers. We offer tailored support and career growth, transforming into a modern, global platform. Join us to help shape our future.