Inbound Sales & Rentention Executive

Anderson Wright Consulting Ltd; Stoke-on-Trent, Talke; On-site; GBP 24,000 - 36,000; Full time

Job description

INBOUND SALES AND RETENTION EXECUTIVE – TALKE - £24000.00 WITH OTE £36000

Due to continued success, we are working with a fantastic company who require an experienced Inbound Sales and Retention Executive to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.

COMPANY BACKGROUND

Our client is a leading independent company that works on a national basis. They offer a market-leading customer service experience. Great customer service is at the heart of the business. They have continued to grow and gain a reputation for offering a competitive service and second to none customer service. A recent merger has led to massive growth and yet they still maintain their family feel both with their staff and their customers.

INBOUND SALES AND RETENTION EXECUTIVE JOB PURPOSE

The Inbound Sales and Retention Executive will manage inbound sales enquiries and handle contract renewals, ensuring a seamless customer experience and driving sales growth. This role requires strong commercial awareness, adaptability, and a commitment to high customer satisfaction within a fast-paced contact centre environment. Success in this position involves achieving sales targets, effectively utilising CRM tools, and contributing to the team's overall success through collaboration and resilience.

INBOUND SALES AND RETENTION EXECUTIVE DUTIES

1. Manage inbound sales enquiries responding quickly and professionally
2. Provide relevant information and guidance to ensure the sales is closed and business retained
3. Handle objections effectively
4. Negotiate to meet the customer’s needs
5. Assist existing customers with contract renewals providing new features and benefits
6. Demonstrate a strong understanding of all the products and services available
7. Continually improve sales tactics
8. Maintain customer satisfaction at all times by ensuring high level of customer service is maintained

INBOUND SALES AND RETENTION EXECUTIVE REQUIREMENTS

1. 3 – 5 years’ experience working in a Telesales environment
2. Self-motivated
3. Quick learner and adaptable
4. Able to work to and exceed targets
5. Results orientated and driven by success
6. Excellent communication skills
7. Customer focused
8. Able to work in a fast-paced environment
9. Excellent PC skills
10. Problem solver
11. Patient
12. Able to work under pressure
13. Due to location, it is preferred you have your own transport

PACKAGE AND BENEFITS

1. Working Monday to Friday 9am-5.30pm
2. 20 days holiday plus Bank Holidays
3. Onsite Parking
4. £24000.00 basic
5. OTE £36000
6. Fantastic opportunity to build a career
7. Recreational break out rooms
8. Excellent ongoing training and support
9. Fun days and events
10. Feel valued every day
11. Recognition awards