Inbound Sales Advisor

The Consumer Helpline; Swansea; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a dynamic and award-winning contact center as an Inbound Sales Advisor. This role offers the chance to engage with customers seeking travel insurance, providing them with tailored quotes and support. You'll utilize your exceptional communication and listening skills to ensure a seamless experience. The company values integrity and passion, fostering a supportive environment where employees can thrive. With opportunities for training and progression, as well as great benefits like weekly incentives and paid birthday time off, this position is perfect for those who love helping others and want to grow in a people-focused business.

Benefits

Weekly Team Incentives

Fortnightly Pay

Monthly Recognition Awards

Opportunities for training and progression

Paid Birthday Time Off

Free fresh fruit

Company pension

Referral programme

Qualifications

• Experience in a customer-focused environment is essential.
• Strong communication and listening skills are required.

Responsibilities

• Answer incoming calls from customers seeking travel insurance quotes.
• Build rapport with customers and record information accurately.
• Make outbound calls to assist customers with quotes.

Skills

Customer Service

Communication Skills

Listening Skills

Computer Proficiency

Sales Skills

Job description

Inbound Sales Advisor

Salary: £10.50 - £11.00 per hour (+ commission)

Hours: Working 37.5 hours per week on a rolling shift pattern across the opening hours of our business which are:

1. Monday - Friday 8.00am - 8.00pm
2. Saturday 9.00am - 6.00pm
3. Sunday 10am - 4.00pm

Immediate Starts Available

About TCH Group:

The Consumer Helpline, commonly referred to as TCH, is an award-winning contact centre and is part of the TCH Group. Sales is our DNA, Service is our Heartbeat. This means we deliver outstanding customer experiences by combining data intelligence with talented people and technology. Since 2016 we have led by example. Our leadership team has a combined 70+ years of delivering and leading customer excellence experiences across a variety of business sectors.

Our people are our biggest asset. This means we select the best people and invest in them. We believe in moving people up, not on. Everyone at TCH shares these 3 values: Integrity, Passion, and the ability to walk in other people's shoes.

We are further enhancing these values through our sustainability initiative “Our World”. Our goal here is to minimize our environmental impact by implementing sustainable business practices across our operations with a focus on data protection, ethics, equality, diversity & inclusion as well as clean energy, resource management, and our carbon footprint. To us, this isn’t a trend. It’s a moral imperative. It’s simply the right thing to do for our people and our planet.

We can't do what we do without our talented colleagues. That's why we offer some great benefits including:

• Weekly Team Incentives
• Fortnightly Pay
• Monthly Recognition Awards
• Opportunities for training and progression
• Paid Birthday Time Off (after 2 years of service)
• Free fresh fruit

The Role

• Answering incoming calls from new customers looking to go through quotes for travel insurance and get those policies set up
• Excellent listening skills to ensure all information is recorded accurately
• Ability to build a strong rapport with customers
• Proficient with using computer systems
• When needed, making outbound calls to customers who have been through their insurance quote online and may need additional support

All successful applicants will have a soft search Credit Check and DBS check prior to starting their role.

We will shortly be relocating to a new location in Llansamlet, Swansea, so please bear this in mind when applying that you would be able to commute.

If you have experience of working in a customer-focused environment, love talking to people, supporting them to get the best products to meet their needs, and want to be part of a people-focused business, then we would love to hear from you!

Job Types: Full-time, Permanent

Salary: £10.50-£11.00 per hour

Benefits:

• Company pension
• Referral programme

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Swansea: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: SSS230523