Inbound Sales Administrator

JR United Kingdom; Northampton; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in Northampton is seeking an Inbound Sales Administrator. In this role, you will bridge the gap between customers and sales teams through order processing and customer service. Ideal candidates should thrive in a fast-paced environment, possess strong communication skills, and demonstrate a commitment to customer satisfaction. Benefits include generous holiday allowances and a performance-based bonus scheme.

Benefits

25 days holiday plus Bank Holidays

Life Insurance

Enhanced Maternity/Paternity pay

5% Pension contributions

Annual performance-based bonus scheme

Qualifications

• Experience in Customer Service/Administration or similar role is required.
• A basic DBS clearance is needed.
• Successful candidates must provide a 5-year work history.

Responsibilities

• Handle service-related and customer orders, including processing and dispatching.
• Serve as a contact for sales inquiries and prepare quotations.
• Maintain accurate customer account details in the DSE system.

Skills

Excellent interpersonal skills

Excellent communication skills

Organised approach

Ability to multi-task

Team player

Job description

Inbound Sales Administrator

The Inbound Sales Administrator acts as the connecting piece between the customer and the Business Development Managers by processing orders, maintaining customer information, and providing post-sale customer service reports. This role requires multitasking in a fast-paced environment and suits someone who enjoys going above and beyond for both internal and external customers.

Due to the known consignor duties, the successful candidate must provide a 5-year work history with confirmation of dates from previous employers. A basic DBS check will also be required for this role.

Requirements:

• Excellent interpersonal and communication skills
• Experience in Customer Service/Administration or similar role
• Team player
• Organised and methodical approach
• Ability to multi-task
• Basic DBS clearance

Key Duties & Responsibilities:

• Handle all service-related and customer orders, including requests, processing, dispatching, and providing information on stock, delivery, and pricing
• Serve as the point of contact for sales inquiries, communicating requests to relevant Business Development Managers or Distributors, and supporting quotation preparation
• Provide confident customer care
• Respond promptly to sales inquiries
• Maintain accurate customer account details in the DSE system
• Prepare export documentation complying with Customs & Excise procedures
• Coordinate online store requests and monitor subsequent sales orders
• Process credit card payments via online systems
• Collaborate with Production, Quality, Dispatch, and Accounts teams to ensure timely delivery of high-quality products
• Assist in other company areas as needed

Benefits include:

• 25 days holiday plus Bank Holidays
• Life Insurance
• Enhanced Maternity/Paternity pay
• 5% Pension contributions
• Annual performance-based bonus scheme