Inbound Sales Account Manager

Westcoast Ltd; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the IT sector is looking for a Sales Representative to manage inbound inquiries from small to medium-sized businesses. The successful candidate will respond to quote requests, support clients, and work towards KPI targets in a fast-paced environment. The role offers excellent training, career progression, and various employee benefits including health support and training programs.

Benefits

Full training and ongoing development

Funded NVQs and professional qualifications

Westcoast Wellbeing programs

Staff discounts on IT and electronics

Employee referral bonuses

Qualifications

• Experience in sales or high-volume administration/customer service is preferred.
• Proactive account management and keen interest in IT/technology are beneficial.

Responsibilities

• Manage inbound opportunities from assigned accounts.
• Respond to quote requests to increase revenue and lines per quote.
• Support clients with queries, orders, and billing.

Skills

Administration

Customer Service

Communication

Organizational Skills

Adaptability

Job description

Our Sales Teams look after small to medium-sized businesses and some of the largest resellers across the UK. Working with these accounts can be demanding; the teams work at a fast pace and manage a busy workload. In this high-volume Inbound Sales role, you will handle day-to-day requirements from your account base to increase revenue.

What is the role?

You will manage inbound opportunities from your assigned accounts, responding to quote requests to increase revenue and lines per quote.

This role is ideal for someone with strong administration and customer service skills, capable of working towards targets in a fast-paced, pressurized environment.

How will you do this?

Your responsibilities include handling inbound calls and emails, supporting clients with queries, orders, and billing. You will ensure KPI targets are met and support account growth by identifying customer needs and significant opportunities, communicating these to relevant teams, and working with Sales Operations to improve processes.

Key duties include:

1. Responding to quote requests to increase lines per quote, revenue, and profit.
2. Managing customer expectations regarding pricing, stock, and lead times.
3. Collaborating with Outbound Sales and specialist teams to capitalize on opportunities.

Is this the role for you?

To succeed, you should have experience in sales or high-volume administration/customer service, and a keen interest in IT or technology is beneficial. Other qualities include proactive account management, organizational skills, excellent communication, adaptability, entrepreneurial spirit, collaborative attitude, and motivation to learn and develop industry knowledge.

What will we do for you?

We offer an excellent opportunity to develop your IT industry knowledge, build a career with a Sunday Times Top Track 100 company, and establish industry relationships. We value our people and reward their contributions through incentives, progression, and development opportunities.

Benefits include:

• Full training and ongoing development with career progression.
• Funded NVQs, apprenticeships, and professional qualifications.
• Westcoast Wellbeing programs, including Yoga and mental health support.
• Staff discounts on IT and electronics.
• Employee referral bonuses, eye care schemes, and cycle-to-work schemes.

Tools, Configurators, and Selectors

We provide online tools to support your business growth, including vendor-specific tools for quick, accurate quotes and configurations. Please note, security updates including multifactor authentication are being implemented soon.