Inbound German Customer Service Advisor

Ant Marketing; South Yorkshire; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

A dynamic customer service company in South Yorkshire is looking for a Fluent German Speaker to join as a Customer Service Advisor. In this hybrid role, you will respond to customer queries via phone and email. The ideal candidate will possess excellent written communication skills and a passion for customer service. The position offers competitive pay at £12.21 per hour, training opportunities, and a friendly team environment.

Benefits

£12.21 Per Hour

28 days holiday

Up-to-date training

Promotion from within

Employee Benefits Platform

Qualifications

• Fluent in German & English (written and spoken).
• Excellent customer service skills.
• Capable of maintaining quality under pressure.

Responsibilities

• Respond to emails and calls regarding customer queries.
• Maintain high-quality service to ensure customer satisfaction.
• Report to your Team Manager.

Skills

Fluent in German

Excellent written communication

Customer service skills

Ability to work at a fast pace

Job description

Are you a Fluent German Speaker looking for a Hybrid customer service role to really make your own? Would you like the opportunity to work with a friendly international team working alongside people from all over the world?

Do you have the passion and drive to play to your career ambitions and strengths whilst being well rewarded for your contribution?

Then come join us at Ant Marketing Ltd. we’re waiting to welcome you to our friendly team.

About the Job

As one of our Customer Service Advisors, you will be responding to phone calls and online queries via email. This role involves customer communication in written format, so you need to be comfortable using a PC and have good typing and grammar skills.

We are a welcoming, friendly team and want to show you how working in customer services can be a rewarding career. We’ll provide all the training you need to succeed.

We’ll give you:

• £12.21 Per Hour & Pay Progression is in place.
• 28 days (including statutory) holiday which increases with length of service.
• Up-to-date training and development in our state-of-the-art training academy, nurturing your talent and developing your skills and career with us.
• A track record of promoting from within; many senior managers started in calling positions and understand the importance of every role within the team.
• Access to our Employee Benefits Platform, where you can save an average of £1000 per year by channeling your existing spending through the platform. You will be automatically added once you have been with the business for four weeks.

About You

• Fluent in German & English – written and spoken.
• Excellent written communication and customer service skills.
• Able to work at a fast pace while maintaining high quality standards.
• Candidates will only be considered after passing a fluency test, which is part of the interview process.

What will you be doing?

• Responding to emails and answering calls regarding queries and issues.
• Maintaining high-quality work to ensure fair treatment of customers.
• Reporting to your Team Manager.
• Representing the brand well and ensuring customer satisfaction.
• Communicating with customers in German and English, both written.

Hours of work

• Full-time – Fully Flexible, Monday to Friday, 8 am - 6 pm, 37.5 - 40 hours per week.