Inbound Fluent Italian Speaker – Fully Flexible between Monday-Sunday 7am-8pm (40 Hours Per Week)

Ant Marketing; South Yorkshire; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A customer service provider in South Yorkshire is looking for an Inbound Fluent Italian Speaker. The role involves responding to customer queries in both Italian and English, working flexible hours from Monday to Sunday. Successful candidates will receive comprehensive training and opportunities for career progression. Benefits include a pay progression plan, training academy, and employee benefits platform.

Benefits

Competitive pay progression

20 days holiday plus bank holidays

Employee benefits platform

Qualifications

• Fluent in Italian with excellent communication skills.
• Able to maintain high standards of quality work.
• Comfortable using a PC with good typing and grammar skills.

Responsibilities

• Responding to emails and calls from customers regarding online orders.
• Maintaining a high standard of quality work.
• Reporting to your Team Manager.
• Refer issues to relevant internal/external departments.
• Written communication with customers in Italian and English.

Skills

Fluent in Italian

Excellent written communication skills in English and Italian

Ability to work at a fast pace

Job description

Inbound Fluent Italian Speaker – Fully Flexible between Monday-Sunday 7am-8pm (40 Hours Per Week)

Do you have the passion and drive to play to your career ambitions and strengths whilst being well rewarded for your contribution?
Then come join us at Ant Marketing Ltd we’re waiting to welcome you to our friendly team.

This position is based at our Church Street Site in the Sheffield City Centre and all applicants are required to bewithin a 1-hour commute of our Sheffield offices.
Training & Grad bay will be completed on site, once completed you may have the option to work on a hybrid model where you would do a mixture of home and site working each week.

ABOUT THE JOB

As one of our Customer Service Advisors you will be responding to phone calls, online queries via email and other social media channels. This role includes customer communication in a written format so you need to be comfortable using a PC and have good typing and grammar skills.

We’ll give you:

• £12.21-£12.50 Per Hour (Experience Depending), Plus a pay progression plan in place.
• 20 days holiday which increases with length of service plus 8 days bank holiday (in lieu if you are scheduled to work).

• You'll receive up-to-date training and development in our state of the art training academy. We will nurture your talent, to develop your skills and your career with us
• We have a track record of promoting from within, and many of our senior managers started in calling positions, so they understand the importance of every role within the team
• Access to our Employee Benefits Platform, where you can save an average of £1000 per year by channelling your existing spending through the platform. (You will automatically be added, once you have been with the Business for four weeks)

ABOUT YOU

• Will be fluent in Italian.

• Have excellent written communication and customer service skills in English and Italian.
• Able to work at a fast pace, but also maintain a high standard of quality

WHAT WILL YOU BE DOING?

• Responding to emails and answering calls from customers regarding their online orders

• Maintaining a high standard of quality work to ensure that customers are treated fairly
• Reporting to your Team Manager
• Where necessary, refer issues to relevant internal /external department using correct escalation procedures
• Representing the brand well and ensuring customers are kept satisfied
• Written communication with customers in Italian & English

HOURS OF WORK

• Full time flexible between Monday – Sunday 7AM-8PM.

CONTRACT
Permanent
Join us and you will be representing global brands and delivering excellent customer service.