Inbound Fluent Italian Speaker – Fully Flexible between Monday-Sunday 7am-8pm

Ant Marketing; South Yorkshire; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Customer Service Advisor fluent in Italian to join their friendly team. The role involves responding to customer queries via phone, email, and social media, ensuring high-quality service. Training is offered with potential for hybrid work after onboarding. Competitive pay and great benefits await for passionate individuals.

Benefits

20 days holiday, increasing with length of service

Access to Employee Benefits Platform

Formal training in a state-of-the-art academy

Opportunities for internal promotion

Qualifications

• Fluent in Italian – written and spoken.
• Excellent written communication and customer service skills in English and Italian.

Responsibilities

• Responding to emails and answering calls regarding online orders.
• Maintaining high-quality work standards to ensure fair treatment of customers.
• Refer issues to relevant internal/external departments.

Skills

Communication écrite

Service client

Fluency in Italian

Job description

Inbound Fluent Italian Speaker – Fully Flexible between Monday-Sunday 7am-8pm

Do you have the passion and drive to pursue your career ambitions and strengths whilst being well rewarded for your contribution?

Then come join us at Ant Marketing Ltd. We’re waiting to welcome you to our friendly team.

This position is based at our Church Street Site in Sheffield City Centre, and all applicants are required to be within a 1-hour commute of our Sheffield offices.

Training & Grad Bay will be completed on site. Once completed, you may have the option to work on a hybrid model, combining home and site working each week.

About the Job

As a Customer Service Advisor, you will respond to phone calls, online queries via email and social media channels. This role involves customer communication in written format, so you need to be comfortable using a PC with good typing and grammar skills.

We’ll give you:

• £12.21 Per Hour, Plus a pay progression plan in place.
• 20 days holiday, increasing with length of service, plus 8 days bank holiday (in lieu if scheduled to work).
• Up-to-date training and development in our state-of-the-art training academy.
• Opportunities for promotion from within; many senior managers started in calling positions.
• Access to our Employee Benefits Platform, saving an average of £1000 per year.

About You

• Fluent in Italian – written and spoken.
• Excellent written communication and customer service skills in English and Italian.
• Able to work at a fast pace while maintaining high quality standards.

What Will You Be Doing?

• Responding to emails and answering calls regarding online orders.
• Maintaining high-quality work standards to ensure fair treatment of customers.
• Reporting to your Team Manager.
• Referring issues to relevant internal/external departments using correct escalation procedures.
• Representing the brand well and ensuring customer satisfaction.
• Communicating in Italian & English with customers in written form.

Hours of Work

• Full-time, flexible between Monday – Sunday, 7AM-8PM.

Contract: Permanent

Join us and be part of delivering excellent customer service for global brands.