Inbound Enquiry Coordinator | Cambridge, UK

Price Bailey; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading firm of chartered accountants in Cambridge is seeking an Inbound Enquiry Coordinator to manage and engage with incoming enquiries. This role is pivotal in showcasing expertise and professionalism, requiring strong customer service and communication skills. The company offers a flexible working culture and various benefits, aiming to foster a fulfilling work environment.

Benefits

25 days annual leave

Contributory pension scheme

4x life assurance

All employee share scheme

Family friendly policies

2 days paid for volunteering

Cycle to work scheme

Employee Assistance Programme (EAP)

Qualifications

• Experience in customer service or sales.
• Ability to understand client requirements and devise solutions.
• Excellent relationship-building skills.

Responsibilities

• Allocating enquiries to appropriate specialists.
• Maintaining timely communication with clients.
• Supporting business development campaigns.

Skills

Customer service

Sales

Communication

Job description

Make your career count

At Price Bailey, we provide exciting opportunities for training, personal growth and career engagement. We believe in fostering happiness and fulfilment in your work, whilst supporting and inspiring you to grow. We understand that your life extends beyond the workplace, which is why our Smart Working culture promotes flexibility, allowing you to choose when and where you work, whilst still providing excellent client care.

A well-established firm of chartered accountants and business advisors, we offer a wide range of services, including auditing, accounting, tax and corporate finance. We proudly serve a diverse client base across the UK and internationally, with a strong focus on entrepreneurial owner-managed businesses that share our passion for innovation.

What do the team do?

As a Marketing and BD team we strive to be proactive specialists who anticipate and are ahead of trends. We have specialists covering business development, SEO, PR, market research, data analysis and digital marketing. Due to a continued positive performance across these disciplines, we require additional resource to help manage and engage with our inbound enquiries.

This is a hugely important role being the initial touch point for those enquiring about the services Price Bailey offers. It is the first opportunity we have to showcase our expertise and professionalism and it is imperative that during this interaction we build rapport and credibility.

What will I be doing?

As an Inbound Enquiry Coordinator you will have ownership of the following tasks:

• Allocating enquiries to the appropriate specialist, considering the prospect's requirements, sector, and locality; using senior team members for more complex enquiries as required.
• Coordinating meetings for fee earners with qualified enquiries, ensuring arrangements are handled accurately and considerately, and the appropriate evidence gained.
• Maintaining timely communication with clients and prospects throughout the introductory process, ensuring a smooth and professional experience.
• Providing regular feedback to colleagues on insights from inbound enquiries; trends, discussion topics, challenges and concerns.
• Supporting successful BD campaigns by efficiently and accurately enriching data using research and software platforms.
• Developing and maintaining strong internal and external networks to enhance client and prospect experience.

What experience do I need?

Whilst having the following experience is advantageous, we value passion and potential. If you meet the minimum criteria listed below and are eager to develop yourself, we would love to hear from you:

• Customer service or sales experience (minimum criteria).
• Experience in understanding a client / customers' requirements and formulating a solution (minimum criteria).
• Able to build fantastic relationships with prospects and colleagues.
• Passionate about client care.
• Have confidence in and be an excellent communicator.
• Approachable and personable, able to adapt approach to the needs of our clients.
• Considerate and accurate when it comes to client communications and reporting.

What's on offer?

In addition to your salary, we also offer the following benefits:

• 25 days annual leave (with the option to buy / sell up to 5 days holiday)
• Contributory pension scheme
• 4x life assurance
• All employee share scheme
• Family friendly policies e.g. paid time off for dependants
• 2 days paid for volunteering
• Cycle to work scheme
• Employee Assistance Programme (EAP) including shopping discounts

Price Bailey aspires to recruit, develop and retain the most talented people, regardless of their social background, age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We are an equal opportunities employer and place inclusion at the heart of what we do. Our workplace is one where diversity is embraced and where everyone is empowered to be their authentic selves.

Should you require any reasonable adjustments, please let us know in the appropriate section of your application. For candidates with a disability who meet the minimum criteria of the role, we also offer a guaranteed interview, which you can opt into as part of your application.

A polite note to recruitment agencies

Price Bailey will only accept CV's from recruitment agencies who have been briefed on specific roles by our Resourcing team and where contractual agreement exists already. We do not accept speculative CV's and agency fees will not be owed in these instances. Should you wish to be considered for our approved supplier list please contact [e-mail]

Documents

• Price Bailey Recruitment Brochure.pdf (254.64 KB)
• Job Description - Inbound Enquiry Coordinator.pdf (1.99 MB)

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