Inbound Customer Service Representative

MTrec Ltd; North East; On-site; GBP 60,000 - 80,000; Full time

Job summary

An expanding service provider in the North East is seeking a Customer Service Advisor to join their vibrant team. The ideal candidate will have a passion for delivering excellent customer experiences and will be required to handle customer service calls and emails professionally. This permanent position offers competitive benefits and a chance for progression within a dynamic office environment.

Benefits

Excellent Pension scheme

Annual bonus scheme

Virtual GP Service

Training and Development opportunities

Opportunity for working from home after probation

Immediate Start Date

Qualifications

• Previous experience in Customer Service preferred or transferable skills in retail, hospitality, or leisure.
• Passion for delivering an excellent customer experience.
• Proficiency in written and verbal communication.

Responsibilities

• Provide outstanding customer service for all inquiries.
• Manage high call volumes with a positive customer experience.
• Educate customers on products and services.

Skills

Excellent customer service skills

Strong communication skills

Proficiency in technology

Listening and empathy skills

Tools

Microsoft Office

Job description

Benefits

• Incredibly friendly team working environment
• An excellent Pension scheme.
• Annual bonus scheme
• Virtual GP Service
• Great maternity/paternity leave
• Great holiday entitlement
• Training and Development opportunities
• Opportunity for working from home after probation
• Easily Accessible offices.
• Immediate Start Date
• The opportunity to secure a permanent contract from day one!

Job opportunity

MTrec Commercial is proudly representing our incredibly prestigious Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.

They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment.

If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails.

You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.

Responsibilities

• Using your excellent listening and relationship-building skills to provide an outstanding customer service for all
• Efficiently managing high call volumes whilst ensuring a consistently positive and engaging customer experience
• Educating customers on the full range of products and services the company offer, and through effective conversation continue the growth of new sales and retention business
• Engaging with customers across diverse communication channels, predominantly you will be working inbound calls but may be required to conduct outbound calls occasionally
• Applying your own judgement to appropriately address and resolve customer queries
• Listening to customers personal circumstances to understand their requirements and provide personalised solutions
• Accurately documenting customer interactions, issues, and resolutions within company systems

About you

• A passion for delivering an excellent customer experience and finding the best outcome for our customers
• Previous experience in Customer Service within a call centre preferred, however, transferable skillsets within an applicable customer service environment are equally valued e.g., retail, hospitality or leisure
• Proficiency in written and verbal communication, coupled with listening and empathic skills, demonstrating resilience in handling various complex challenges
• Proficiency in technology, including Microsoft Office, is essential.
• You will be regularly multitasking and using multiple systems simultaneously to effectively carry out your responsibilities