Inbound Customer Service Representative

MTrec Ltd; Glasgow; On-site; GBP 24,000 - 28,000; Full time

Job summary

A prominent recruiting agency in Glasgow is seeking a Customer Service Advisor. In this role, you will deliver exceptional customer service and manage customer inquiries effectively. Candidates should have experience in customer service and strong communication skills. The position offers numerous benefits including a pension scheme, training opportunities, and the possibility of permanent employment from day one.

Benefits

Friendly team environment

Excellent Pension scheme

Annual bonus scheme

Virtual GP Service

Great maternity/paternity leave

Great holiday entitlement

Training and Development opportunities

Opportunity for working from home after probation

Easily Accessible offices

Immediate Start Date

Permanent contract from day one

Qualifications

• Previous experience in customer service preferred.
• Proficiency in written and verbal communication.
• Ability to multitask and use multiple systems.

Responsibilities

• Provide outstanding customer service for all.
• Manage high call volumes and ensure positive experiences.
• Educate customers on products and services.
• Document customer interactions accurately.

Skills

Customer service experience

Communication skills

IT literate

Multitasking ability

Listening skills

Tools

Microsoft Office

Job description

Benefits

• Incredibly friendly team working environment
• An excellent Pension scheme.
• Annual bonus scheme
• Virtual GP Service
• Great maternity/paternity leave
• Great holiday entitlement
• Training and Development opportunities
• Opportunity for working from home after probation
• Easily Accessible offices.
• Immediate Start Date
• The opportunity to secure a permanent contract from day one!

Company and Opportunity

MTrec Commercial is proudly representing our incredibly prestigious Glasgow based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.

They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment.

If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails.

You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.

Responsibilities

• Using your excellent listening and relationship-building skills to provide an outstanding customer service for all
• Efficiently managing high call volumes whilst ensuring a consistently positive and engaging customer experience
• Educating customers on the full range of products and services the company offer, and through effective conversation continue the growth of new sales and retention business
• Engaging with customers across diverse communication channels, predominantly you will be working inbound calls but may be required to conduct outbound calls occasionally
• Applying your own judgement to appropriately address and resolve customer queries
• Listening to customers personal circumstances to understand their requirements and provide personalised solutions
• Accurately documenting customer interactions, issues, and resolutions within company systems

About you

• A passion for delivering an excellent customer experience and finding the best outcome for our customers
• Previous experience in Customer Service within a call centre preferred, however, transferable skillsets within an applicable customer service environment are equally valued e.g., retail, hospitality or leisure
• Proficiency in written and verbal communication, coupled with listening and empathic skills, demonstrating resilience in handling various complex challenges
• Proficiency in technology, including Microsoft Office, is essential.
• You will be regularly multitasking and using multiple systems simultaneously to effectively carry out your responsibilities