Inbound Customer Service Advisor

NWF Group; Crewe; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Monthly pay

Fixed term contract

Training opportunities

Medicash

Shopping discounts

Travel discounts

Cinema discounts

Dining and lifestyle deals

Pension scheme

Life assurance

Cycle to work

Job summary

NWF Fuels is recruiting a Customer Service Advisor to join our busy Crewe head office. You will manage inbound queries from first contact to resolution, support the sales team by converting quotes to orders, and handle a high volume of calls during the winter peak.

The role requires a friendly, confident telephone manner, strong negotiation skills, and the ability to build relationships across departments. We offer a 6-month fixed-term contract, progression opportunities, funded training, and a

Qualifications

• Previous experience in a customer focused role.
• Friendly, approachable telephone manner.
• Confident negotiation when converting quotes to orders.
• Ability to build relationships across internal departments.

Responsibilities

• Manage inbound customer queries from first contact through to completion.
• Support sales by converting quotes to completed orders.
• Handle a high volume of customer calls during peak periods.
• Record data accurately into systems and keep records up to date.

Skills

Customer service

Negotiation

Interpersonal skills

Relationship building

Problem solving

Tools

CRM systems

Job description

NWF Fuelsare recruiting Customer Service Advisor to join our well-established, high performing, fast paced team, based out of our head office in Crewe, initially on a 6 month fixed term contract to support our busy winter peak. Our customers are at the centre of our business and providing the best possible service is paramount. The Customer Service Advisor is responsible for handling queries through to resolution in a timely manner and supporting the sales function through converting previous quotations into orders.

Why NWF Fuels?

• - Monthly Pay: Competitive Base
• - Fixed Term Contract: Initially a 6 month contract to support over the winter peak period with opportunity for extension/permanent
• - Shifts: Monday to Friday
• - Holidays: 33 days per year
• - Progression Opportunities:Clear progression pathways across the wider group thatoperates2 otherbusiness’
• - Training Opportunities:Funded, accredited courses.
• - Medicash:Cashback on routine medical expenses such as dental, optical, physiotherapy and more!
• - Shopping Discounts:Save with discounts at major retailers like Sainsbury’s, Morrisons, Currys, Debenhams and more!
• - Travel Savings:Discounts on flights, hotels, and airport parking.
• - Entertainment Offers:Reduced prices at over 400 cinemas across the UK, including savings on drinks and snacks.
• - Dining and Lifestyle:Access to deals on restaurants, leisure activities, and other lifestyle services.
• - Enhanced Policies:Enhanced maternity and paternity leave.
• - The Usual:Company Pension Scheme, Life Assurance, Cycle to Work Scheme, Employee Assistance Programme including counselling, legal and financial support, Free Refreshments, Free Secure On-Site Parking!

Day to Day

• - Managing inbound customer queries from first contact through to completion, communicating with internal departments to resolve any issues quickly and to the customers satisfaction
• - Supporting the sales team by converting previous quotes to completed orders.
• - Dealing with a high volume of customer calls over the peak winter period.
• - Recording all data accurately into our systems keeping customer records up todate.

What Will You Bring?

• - Previousexperience in a customer focused role - telephone based would beadvantageous
• - Friendly,approachableand confident telephone manner
• - Confident negotiation skills when working with customers to convert quotes into orders
• - Ability to provide unrivalled customer service and work to SLA's
• - Strong interpersonal skills with the ability build relationships both with customers and other internal departments

Who are NWF Fuels?

NWF Groupcomprisesof 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!

What makes NWF Fuels different?

Our commitment to the customer and our focus on service is what sets us apart in the market, and our people are the driving force! We supply a range of fuel related products throughout the UK to domestic, agricultural,commercialand retail customers through our modern fleet of over 155 tankers and a strategicallylocateddepot network allowing us to service more than 113k customers. The business has grown organically and through acquisition currently standing as the third largest fuel distributor in the UK – we plan to climb higher and want you to be a part of it!

£28,000 to £35,000 base with a realistic OTE of £48,600