Inbound Customer Service

Arc Recruitment; Halifax; On-site; GBP 25,000 - 30,000; Full time

Job summary

A well-established recruitment agency is seeking an Inbound Sales Operative in Halifax. This full-time permanent role involves processing customer orders and responding to queries in a busy environment. The ideal candidate should have inbound sales or customer service experience, strong communication skills, and familiarity with SAP and Excel. Benefits include annual leave and a pension contribution.

Benefits

22 days annual leave, increasing to 25 after 3 years

4% company pension contribution

Death in Service benefit of 2x annual salary

Qualifications

• Previous experience in an inbound sales or customer service environment.
• Confident and professional telephone manner.
• Strong organizational skills under pressure.

Responsibilities

• Process customer orders via phone, email, and Zendesk.
• Respond to customer queries professionally and promptly.
• Ensure same-day processing of orders and follow-up on enquiries.

Skills

Inbound sales experience

Customer service skills

Communication skills

Attention to detail

Problem-solving skills

Team-oriented mindset

Tools

SAP

Excel

Job description

Overview

My client is seeking a positive and forward-thinking Inbound Sales Operative to join their busy customer-focused team based in Halifax. This is an excellent opportunity to join a well-established and growing organisation in a role that plays a key part in supporting day-to-day business operations and delivering a first-class service experience to customers.

Responsibilities

• Processing customer orders received via phone, email, and Zendesk
• Responding to customer queries across various channels in a timely and professional manner
• Ensuring all orders are processed the same day and all enquiries are followed up effectively
• Supporting customers with any product or order-related queries

Ideal Candidate Will Have

• Previous experience in an inbound sales or customer service environment
• A confident and professional telephone manner
• The ability to remain calm and organised under pressure
• SAP experience (desirable)
• Strong attention to detail and excellent problem-solving skills
• Good working knowledge of Excel
• A self-motivated, proactive approach with strong communication skills and a team-oriented mindset

Benefits

• Holidays: 22 days annual leave, increasing to 25 after 3 full years' service
• Pension: 4% company contribution
• Death in Service: 2x annual salary

The role is full-time and permanent, working (Apply online only) Monday to Friday.

This is a great opportunity for someone who enjoys a fast-paced environment, takes pride in delivering excellent service, and wants to be part of a supportive team