Inbound Customer Experience Specialist

Legal And General Group; Cardiff; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

The opportunity to participate in our

Job summary

Legal & General in Cardiff is seeking a Customer Experience Representative on a full-time, hybrid basis, with a salary of £24,720. The role centres on inbound calls, delivering clear information and helping customers with their queries.

You will listen carefully, record details accurately and work with colleagues to resolve issues, while following internal processes and regulatory requirements. A positive, customer-focused mindset is essential.

Qualifications

• A genuine commitment to providing a positive customer experience
• Clear and confident verbal communication skills
• Strong listening skills and the ability to adapt to different customers
• Excellent attention to detail
• The ability to learn and work across different systems
• Good organisation and the ability to prioritise customer queries
• A responsible approach to following processes and recording information
• A collaborative, flexible and supportive approach to working with other

Responsibilities

• Handling inbound customer calls in a friendly, professional and confident way
• Listening to customers and understanding their individual needs
• Providing accurate information and working towards positive customer outcomes
• Taking ownership of queries and working with colleagues to resolve them
• Recording customer information accurately across relevant systems
• Following internal processes and applicable customer and regulatory requirements
• Identifying and responding appropriately to complaints or customer concerns
• Sharing feedback and ideas that could improve the customer journey

Job description

Legal & General in Cardiff is seeking a Customer Experience Representative on a full-time, hybrid basis, with a salary of £24,720. The role centres on inbound calls, delivering clear information and helping customers with their queries.

You will listen carefully, record details accurately and work with colleagues to resolve issues, while following internal processes and regulatory requirements. A positive, customer-focused mindset is essential.