Inbound Contact Centre Adviser

Citizens Advice Manchester; Manchester; On-site; GBP 26,000; Full time

Job summary

A charity organization in Manchester is seeking an entry-level advisor to join their contact centre team. The role involves helping clients with issues like consumer rights and providing initial advice. With full training, this position requires a commitment to customer service and equality. Benefits include a competitive salary of £25,430, a supportive work environment, and generous holiday entitlement.

Benefits

Pension and Life Assurance

Cycle to Work Scheme

Employee Assistance Programme

Health Plan

Generous holiday entitlement

Qualifications

• Experience delivering excellent customer service in a contact centre or customer service environment.
• Ability to deal confidently and sensitively with members of the public over the phone.
• A commitment to equality for all.

Responsibilities

• Advise clients on their rights and actions they can take.
• Conduct initial assessments and provide basic advice.
• Arrange further assistance if needed.

Skills

Customer service experience

Good communication skills

Sensitive and professional demeanor

Commitment to equality

Job description

Salary: £25,430

Are you looking for a new career challenge?

If you are friendly, reliable, and eager to learn, we’ll give you all the training and support you need for a great career!

We have fantastic entry-level opportunities to join our friendly and professional contact centre team. We are based in the heart of the City Centre (5 mins from Piccadilly) in modern and comfortable offices. We offer a Monday to Friday working week with no unsociable shifts!

Do you enjoy helping people?

Are you a compassionate and people-focused person? This could be the role for you! Citizens Advice Manchester is a charity providing free, independent, confidential, and impartial advice. Imagine helping clients when things have gone wrong or when they have been treated unfairly.

Our Tier One Advice Service is the first point of contact for those seeking advice on issues like consumer rights, energy, and more. Advisers conduct initial assessments, provide basic advice and self-help information, and arrange further assistance if needed. Sound like something you could do?

Working on our Tier One Advice Service, you’ll advise clients on their rights and actions they can take. Full training is provided. We offer a supportive environment where staff feel valued and have opportunities for professional development.

Applicants Need To Be Comfortable Working In a Target-Driven Environment And Have a Desire To Help People. You Might Be Just The Person We’re Looking For If You Have:

• Experience delivering excellent customer service in a contact centre or customer service environment
• A professional manner with good communication skills, able to deal confidently and sensitively with members of the public over the phone
• A commitment to equality for all

For more information about the role and our organisation, download the Job Pack here.

Early application is encouraged as we usually receive a high volume of applications and may close recruitment early. Successful applicants will be invited to an Assessment day on Thursday 21 August 2025 at our City Centre offices.

We Can Offer You a Supportive Culture Within a Charity Setting Committed To Social Justice

Because our people go the extra mile to help clients, we reward them with an attractive remuneration package and excellent employment terms, including:

• A salary of £25,430
• Full-time working week of 37.5 hours (Monday to Friday, no shifts)
• Modern City Centre location with free tea and coffee
• Pension, Life Assurance, and Cycle to Work Scheme
• Employee Assistance Programme and Health Plan
• Generous holiday entitlement of 25 days (plus bank holidays), rising to 30 days with long service

Start Date: Monday 1 September 2025

CAM is committed to being an inclusive organisation. We value diversity, promote equality, and challenge discrimination. We want our teams to reflect the communities we serve, regardless of background or identity. We welcome and encourage your application.