Inbound Contact Centre Adviser

Citizens Advice; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A charitable organization is seeking individuals for entry-level roles in their contact centre in Manchester. Successful candidates will receive full training to assist clients seeking advice on various issues like benefits and housing. Applicants should have good customer service and communication skills, and a commitment to helping diverse communities. This role offers a supportive environment with opportunities for professional development and a competitive benefits package.

Benefits

Excellent terms and conditions of employment

Supportive work culture

Professional development opportunities

Qualifications

• Experience in a contact centre or customer service environment preferred.
• Ability to deal confidently and sensitively with the public over the phone.
• Commitment to equality and supporting diverse clients.

Responsibilities

• Conduct initial assessments of client needs.
• Provide basic advice and self-help information.
• Assist with arrangements for further support when needed.

Skills

Customer service skills

Communication skills

Reliability

Job description

Are you looking for a new career challenge?

If you are friendly, reliable and eager to learn we’ll give you all the training and support you need for a great career!

We have fantastic entry level opportunities to join our friendly and professional contact centre team. We are based in the heart of the City Centre (5 mins from Piccadilly) in modern and comfortable offices and we offer a Monday to Friday working week with no unsociable shifts!

Our Tier One Advice Service is the first point of contact for those seeking advice and support on a range of issues including benefits, consumer, debt, employment, energy and housing. Advisers across our Contact Centre services conduct an initial assessment of the clients needs, give basic advice and self help information and are able to make arrangements for further assistance where needed.

Sound like something you could do? You’ll receive full training before you start the role and we offer a supportive environment, where our people feel valued and enjoy plenty of opportunities for professional development within our organisation.

Applicants need to be comfortable working in a target driven environment and have a desire to help people. You might be just the person we’re looking for if you have experience delivering excellent customer service in a contact centre or customer service environment, a professional manner with good communication skills and the ability to deal confidently and sensitively with members of the public over the phone and a commitment to equality for all.

We can offer you a supportive culture within a charity setting committed to social justice. Because our people always go the extra mile to help our clients, we reward them with an attractive remuneration package with excellent terms and conditions of employment (see full job pack on our website for full info).