Inbound call handler, Scheduler

CMS - Recruitment; England; On-site; GBP 27,000 - 28,000; Full time

Job summary

A recruitment agency is seeking a Call Handler/Scheduler to manage inbound calls and schedule appointments in Reigate. The position offers a salary of £27-£28k plus excellent benefits. The ideal candidate has strong customer service skills and experience in a similar role. Standard hours are Monday to Friday, with occasional Saturday shifts. Apply with an updated CV.

Benefits

20 days holiday

8 bank holidays

Optional overtime

Qualifications

• Experience in a call handling or scheduling role is desirable.
• Ability to work in a fast-paced environment.
• Strong organizational skills.

Responsibilities

• Taking inbound calls from around 60 customers per day.
• Scheduling engineers' appointments for repairs and maintenance.
• Liaising with customers on job progress.

Skills

Customer service

Communication

Complaint handling

Job description

Overview

Call Handler, Scheduler
Based: Reigate
27-28k excellent benefits and optional OT
8AM to 5PM, Mon to Fri

Responsibilities

• Taking inbound calls from around 60 customers per day.
• Scheduling engineers appointments to carry out repairs and maintenance in domestic properties.
• Liaising with the customers on job progress.
• Handling any complaints and escalating when required.
• Other general administration.

Role details

The Call handler or Scheduler role is a perm or temp to perm position, full-time Monday to Friday. For this role, the client are offering a salary of 27k to 28k per annum plus 20 days holiday plus 8 bank holidays. Experience within a similar role is desirable. There is also an occasional Saturday shift.

The clients office are based near Redhill, Surrey with quick access to the local train station, high street.

Please apply online with an updated CV.