In Service Support Technician

Alstom; Romford; On-site; GBP 51,000 - 61,000; Full time

Job summary

A leading transport company in Romford is seeking a Technical Support Specialist to provide in-service technical support for Crossrail services. This role involves managing faults and ensuring safety compliance. Candidates should have NVQ level 3 qualifications and strong technical knowledge in engineering. Enjoy a stable career with opportunities for growth and a competitive benefits package.

Benefits

Dynamic reward package

25 days annual leave plus bank holidays

Flexible benefits tailored to lifestyle

Comprehensive social coverage

Qualifications

• Must possess NVQ level 3 or suitable equivalent.
• Technical knowledge in mechanical and electrical engineering is essential.
• Competent in IT with office software and emails.

Responsibilities

• Provide immediate technical support to Crossrail services.
• Manage real-time fault alerts and escalate safety issues.
• Report all defects according to safety standards.

Skills

NVQ level 3 or suitable equivalent

IT skills – competent user of Personal Computer

Technical experience in mechanical and electrical engineering

Flexibility and Adaptability

Job description

Req ID: 495331

Location: Romford, RM7

Appointment Basis: Permanent

Apply by: 21st October

Salary + Benefits: £60,078.21

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Your future role

To provide immediate in service technical support to any Crossrail service requiring technical assistance by communicating safety critical and technical advice verbally to train-crew. Protect the Train Plan and Performance Regime by reducing delays through real time diagnostic response information to train-crew, and ownership of improving “in traffic” reliability of the Units.

Responsible for ensuring any failures are managed safely and effectively within the defined response times. Direct technical support to any failure or escalate safety related faults to the engineering team at Old Oak Common for investigation or via the On-call procedure.

Report all defects in accordance with all Railway Safety Standards Boards procedures and Bombardier’s defect reporting procedures.

We’ll look to you for:

• Receive and relay verbal instructions to train-crew and out-station staff that has a direct impact on the safe movement of vehicles that could significantly affect the health or safety of persons throughout the Crossrail operation.
• Notify both Crossrail and the Crossrail Train Operating Company immediately of any matters which are or may be safety critical in respect of a Unit, Vehicle, and items of equipment, DOO CCTV station subsystem or Crossrail infrastructure defect.
• Undertake first line fault investigations and make informed decisions into the course of action and prioritisation required to rectify defects and alerts.
• Report and record all faults in accordance with the Fault Notification Procedure.
• Manage real time fault alerts reported from the Units through to the ORBITA asset management system. Interrogate diagnostic data and provide clear and concise instructions to ensure all faults are managed in accordance with all instructions, procedures and prioritise the fault workload accordingly.
• Ensure all fault alerts are processed and reported into the maintenance management system, and monitor any repeat defects occurring on Units. Ensure all data entered in the maintenance management system is accurate and reflects all the relevant facts.
• Undertake fleet short term planning activities (eg updating the maintenance management system with fleet daily miles run, updating specific exam planning sheets)
• Ensure Units are on planned “maintenance diagrams” and liaise with Route Control Centre staff to ensure Units return back to Old Oak Common depot within their planned maintenance mileage tolerances.
• Direct technical in service support staff to any Unit that develops a safety critical fault, or will have a major impact on the operational performance of the Crossrail service.
• Work with the Crossrail Train Operating Companies “cut and run” policy to protect their Train Plan, whilst maintaining the requirements for the Exam Plan of the Units, and at all times ensure the safe movement of trains is maintained.
• Liaise with the outstation staff undertaking overnight servicing of the Units at the stabling locations, and inform the Cleaning Auditor & Train Preparer of any defects requiring attention.
• Liaise with the Network Rail infrastructure Manager, as necessary, where any overhead line outages will require specific procedures to be followed for lowering pantographs.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• NVQ level 3 or suitable equivalent
• IT skills – competent user of Personal Computer, including office packages, e-mail and intranet.
• Technical experience and strong knowledge in mechanical and electrical engineering.
• Flexibility and Adaptability. Enjoys variety in work practices, opinions and approaches

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career.

You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)
• Up to 52 weeks full maternity and adoption pay
• 25 days annual leave plus bank holidays, with the opportunity to buy or sell holiday
• A wide range of flexible benefits that you can tailor to suit your lifestyle

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Equal opportunity statement:

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.