In Room Dining Waiter - Jumeirah Carlton Tower

Jumeirah Carlton Tower; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein etabliertes Unternehmen in der Luxus-Hotellerie sucht einen engagierten Waiter/tress für den Zimmerservice. In dieser spannenden Rolle sind Sie dafür verantwortlich, Gäste mit einem hohen Maß an Service zu betreuen und ihre Bestellungen effizient zu verwalten. Sie werden in einem dynamischen Team arbeiten und die Möglichkeit haben, Ihre Fähigkeiten in einem der renommiertesten Hotels Londons zu entwickeln. Genießen Sie die Vorteile eines Unternehmens, das sich um seine Mitarbeiter kümmert, einschließlich großzügiger Vergünstigungen und Weiterbildungsmöglichkeiten. Wenn Sie eine Leidenschaft für exzellenten Service haben und in einer erstklassigen Umgebung arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Lebensversicherung

Mahlzeiten während der Dienstzeit

Rabatte auf F&B und Spa-Behandlungen

Taxi-Service nach Dienstschluss

Soziale Veranstaltungen und Anerkennungsprogramme

Wellness-Vorteile

Unterstützung bei der beruflichen Entwicklung

Unternehmenssickpay nach 3 Monaten

Zuschüsse für die Reisezeit

Gruppenrentenplan nach 2 Jahren

Qualifications

• Erfahrung in der Gastronomie oder im Zimmerservice in einem 5-Sterne-Hotel.
• Fähigkeit, mehrere Bestellungen in einem schnelllebigen Umfeld zu bearbeiten.

Responsibilities

• Verwaltung von Zimmerservice-Bestellungen mit hoher Genauigkeit und Qualität.
• Bereitstellung eines persönlichen und aufmerksamen Service für Gäste.

Skills

Kommunikationsfähigkeiten

Organisationstalent

Multitasking-Fähigkeiten

Aufmerksamkeit für Details

Teamarbeit

Education

Erfahrung in einem ähnlichen Bereich

Job description

Waiter/tress - In Room Dining - Jumeirah Carlton Tower

About Jumeirah & the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Situated in the heart of Knightsbridge, one of London’s most exclusive neighborhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination restaurant La Maison Ani.

About the Job:

An opportunity has arisen for a Waiter/tress In Room Dining to join our team at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:

1. Efficiently manage and process guest in-room dining orders, ensuring accuracy and timely delivery of high-quality food and beverage items.
2. Provide personalized and attentive service to guests, addressing their preferences and special requests with a focus on exceeding expectations.
3. Coordinate closely with the kitchen, ensuring smooth communication to guarantee accurate and timely preparation of in-room dining orders.
4. Maintain a thorough understanding of the hotel's room service menu, including food and beverage options, and communicate effectively with guests to assist in their selections.
5. Handle guest inquiries and concerns promptly, demonstrating a proactive and solutions-oriented approach to ensure guest satisfaction.
6. Uphold high standards of presentation and service etiquette when delivering orders to guest rooms, maintaining the hotel's luxury image.
7. Provide support during peak hours, adapting to the dynamic nature of in-room dining demands in a luxury hotel environment.
8. Demonstrate a comprehensive understanding of health and safety regulations, ensuring compliance in all aspects of in-room dining service.
9. Actively participate in training sessions to stay updated on menu changes, service procedures, and hotel standards.
10. Contribute to a positive team environment, collaborating with colleagues in various departments to enhance overall guest experiences.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Previous experience in a similar in-room dining or food and beverage role within a luxury 5-star hotel, showcasing a strong understanding of high-end service standards.
• Excellent communication skills, with the ability to interact professionally and courteously with guests, taking and processing orders with attention to detail.
• Exceptional organizational and multitasking skills, capable of handling multiple orders and requests simultaneously in a fast-paced environment.
• Attention to detail in delivering in-room dining orders, ensuring accuracy in presentation and adherence to guest preferences and dietary requirements.
• Ability to work flexible hours, including evenings and weekends, to accommodate the varied needs of in-room dining guests.
• Team-oriented mindset with a willingness to collaborate across departments and contribute to a positive and seamless guest experience within a luxury hotel setting.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…

This includes… From Start Date:

• Extra Holiday for significant birthday (21, 30, 40, etc.)
• Life Insurance
• Jumeirah Perks Website Access – Discounts
• F&B and Spa Treatment Discounts
• One and a half times pay for work during bank holidays
• Dry Cleaning of uniform or Business attire
• Meals on Duty
• Employee Assistance Program
• Wellness Benefits – Chiropodist, Flu Jabs, and more!
• Taxi Service After Hours
• Social Events & Recognition Programmes
• Ongoing Training & Development

3 Months’ Service:

• Company Sick Pay
• Travel Card Season Ticket Loan
• Live Your Guest Life Stay

6 Months’ Service:

• Jumeirah Discounts – Stays in other Hotels
• Cycle Scheme
• Internal Transfer Scheme
• Eye Test & Discount for VDU Users
• Dental Cash Back Plan

1 Year’s Service:

• External Transfer Scheme

2 Years’ Service:

• Group Pension Plan with enhanced contributions
• Income Protection Scheme

If you think you will be a match for this role and are based in the UK with full rights to work, please apply to this role.