In Room Dining Team Member

The Balmoral; City of Edinburgh; On-site; GBP 20,000 - 28,000; Full time

Job summary

Join The Balmoral, a luxury hotel in Edinburgh, where you will provide exceptional dining experiences. As part of the Rocco Forte Hotels family, you'll embrace service excellence, learning, and teamwork in a supportive environment. This role offers opportunities for personal growth, flexibility, and a chance to make a warm first impression on guests.

Benefits

Discounted rates across our collection of iconic hotels

Discounted food & beverage experiences

Discounted spa treatments and products

Extensive learning and development opportunities

Meals on duty, laundry of uniforms

Social activities and events

Recognition & reward programs

Annual awards

Employee Assistance Programme

Cycle to Work scheme

Qualifications

• Dedicated and enthusiastic individual.
• Ability to resolve guest and workplace issues.
• Eager to learn and deliver high-quality service.

Responsibilities

• Deliver discreet, understated, and timely service to guests.
• Cooperate with team members across departments.
• Tailor approach to achieve high-quality results.

Skills

Team spirit

Presentation skills

Confidence

Adaptability

Job description

Our hotel

The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train.

Your key responsibilities

Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of their location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

You will join our team of outstanding in-house staff to deliver flawless service in a world-leading luxury hotel and ensure our guests have a luxury dining experience from the comfort of their bedroom. You will assist the assistant manager and supervisors in meeting the high expectations of our discerning guests. Eager to learn, you will be a confident and adaptable individual able to thrive in a high-pressure dining environment.

As a valued part of the Forte family, you will:

• Cooperate well with colleagues in your own team and across departments
• Tailor your approach to achieve high-quality results
• Deliver discreet, understated, and timely service, going the extra mile
• Be knowledgeable about the hotel, our facilities, and the local area
• Take ownership of performing your job well in line with departmental standards

Who are we looking for?

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.

We are looking for team members who bring:

• Team spirit and trustworthiness
• Pride in resolving guest and workplace issues
• Enthusiasm for learning
• Exceptional presentation skills and the ability to make a warm first impression while delivering discreet, sensitive standards of service

Application details

We welcome applications for part-time (30 hours) and full-time (39 hours) roles.

The successful candidate will be able to work a flexible rota, including day, evening, and weekend shifts, to support our business needs.

Why work with us?

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded. It is an ideal place for growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels
• Discounted food & beverage experiences
• Discounted spa treatments and products
• Extensive learning and development opportunities
• Meals on duty, laundry of uniforms
• Social activities and events
• Recognition & reward programs
• Annual awards
• Employee Assistance Programme
• Cycle to Work scheme

Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a welcoming family culture, combined with the passion, commitment, and desire of our team members to delight guests and serve one another.