In-Room Dining Supervisor

TN United Kingdom; London; On-site; GBP 35,000; Full time

Job summary

An established industry player seeks a passionate In-Room Dining Supervisor to elevate guest experiences at a luxury hotel. This role involves leading a dedicated team, ensuring exceptional service, and maintaining high standards of food safety and presentation. With a focus on personalized hospitality, you will train and motivate team members while handling guest requests with professionalism. Join a forward-thinking company that values employee development and offers a range of benefits, including complimentary nights at hotels worldwide and opportunities for career advancement.

Benefits

40 hour working week

Excellent training and career development opportunities

Up to 20 complimentary nights at any Four Seasons Hotel

Free meals while on duty

Up to 2 paid Wellness days per year

Holiday entitlement increases with years of service

Free Life Insurance

Bupa Dental and MediCash plan available

Season ticket loan & cycle to work scheme

Employee Recognition Programmes

Qualifications

• Strong focus on delivering personalized guest experiences.
• Ability to remain calm in a fast-paced environment.

Responsibilities

• Lead the In-Room Dining team for exceptional service.
• Train team members to exceed guest expectations.
• Maintain high-quality service standards.

Skills

Leadership

Communication

Customer Service

Attention to Detail

Education

Experience in Room Service or Food & Beverage operations

Job description

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 6 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including La Dame de Pic (French cuisine, 2*Michelin Star), Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dinning, afternoon tea & bar).

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Work abroad

About the location:

Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 6 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including La Dame de Pic (French cuisine, 2*Michelin Star), Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dinning, afternoon tea & bar).

Four Seasons Hotel London at Tower Bridge is looking for an In-Room Dining Supervisor to join our team.

Are you passionate about delivering exceptional service and creating unforgettable guest experiences? We are looking for a dedicated In-Room Dining Supervisor to join our team at Four Seasons Hotel London at Tower Bridge.

What you will do:

Lead and support the In-Room Dining team to ensure seamless and exceptional in-room dining experiences.

Train and develop team members to anticipate and exceed guest expectations.

Handle guest requests, special orders, and complaints with professionalism and care.

Maintain high-quality service standards, ensuring compliance with food safety and health regulations.

Oversee daily operations, including order accuracy, service efficiency, and equipment maintenance.

What you bring:

A passion for hospitality, with a strong focus on delivering personalised guest experiences.

Excellent leadership and communication skills to motivate and guide a team.

A keen eye for detail and a commitment to maintaining high service and presentation standards.

Ability to remain calm and composed in a fast-paced, dynamic environment.

Previous experience in Room Service or Food & Beverage operations within a luxury hotel is preferred.

Just some of the benefits Four Seasons Hotel London at Tower Bridge employees enjoy:

£35,000 package which includes hotel service charge, and salary

40 hour working week

Excellent training and career development opportunities

Up to 20 complimentary nights at any Four Seasons Hotel or Resort around the world based on years of service

Free meals at Pepys Cellar (staff canteen) while on duty including fruits, coffee/tea and fizzy drinks available throughout the day

Up to 2 paid Wellness days per year!

Holiday entitlement increases with years of service up to 33 days off

Free Life Insurance

Bupa Dental and MediCash plan available

Opportunities to build a successful career with global potential

Season ticket loan & cycle to work scheme

Free uniform dry cleaning available

Employee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year.

Access to Wagestream– a salary advance benefit

Employee Recognition Programmes

&many, many more surprises to discover!

We look forward to receiving your application!

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Created on 26/04/2025 by TN United Kingdom