In-Room Dining Server - W Edinburgh

W Hotels; City of Edinburgh; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

World class training

Career opportunities

Wellness programmes

Staff discounts

Global exposure

Job summary

W Edinburgh is a luxury hotel brand seeking a dedicated In-Room Dining Server to join the team in Edinburgh. You will be responsible for delivering food and drinks to guests in their rooms, ensuring a welcoming and home-away-from-home experience for every stay.

We value detail-oriented individuals who excel in high-pressure environments, with strong communication skills and a genuine passion for hospitality and guest service.

Qualifications

• Detail-oriented and organized with strong multitasking ability.
• Ability to stay calm and focused under pressure.
• Capacity to prioritize tasks in a fast-paced setting.
• Confident interaction with guests and clear communication.
• Genuine passion for hospitality and guest service.

Responsibilities

• Ensure food and drinks are presented perfectly before serving.
• Serve courses and alcoholic beverages in guests' rooms.
• Answer questions on menu items, prep, modifications, and allergens.
• Communicate with kitchen about wait times, availability, and dietary needs.
• Maintain cleanliness of work areas, china, glassware and silverware.
• Restock items as needed.
• Present accurate checks and process payments.
• Follow health and safety guidelines and report incidents.

Skills

Organization

Multi-tasking

Calm under pressure

Prioritization

Guest interaction

Communication skills

Hospitality passion

Job description

Additional Information

Job Number 26114957

Job Category Food and Beverage & Culinary

Location 1 St James Square, Edinburgh Scotl EH1 3AX, United KingdomVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

W Edinburgh is hiring a Server to join the In-Room Dining team! We invite you to play an integral part in bringing to life this unique brand in Edinburgh.

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels’ work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

About The Role

Reporting to the In-Room Dining Manager, as In-Room Dining Server you will play a key role in our guest’s stay with us, by serving them food and drinks in the comfort of their own rooms and making them feel like they are in a home away from home.

We are looking for people who is detail-oriented, a people-person and works well under pressure.

As In-Room Dining Server, key aspects of your role will include:

• Ensuring food and drinks are perfectly presented before serving to guests
• Serve food courses and alcoholic beverages to guests in their rooms
• Answer any questions on the menu selection, including how food has been prepared, any modifications that can be made, and what allergens are present
• Communicate with the kitchen regarding questions, length of wait, product availability, meal requirements, allergies, dietary needs and special requests
• Maintain cleanliness of work areas, china, glass and silverware before serving it to guests
• Restock items
• Present physical and accurate check to guests and process payments on service
• Follow health and safety guidelines and policies to report accidents and injuries

Our ideal In-Room Dining Server is someone who has:

• Strong organization and multi-tasking skills
• The ability to stay calm under pressure
• The ability to prioritize
• Confidence interacting with guests
• Good communication skills
• A positive mindset
• A genuine passion for working in hospitality

In return for your hard work, we give you:

• World class training and development, including leadership development
• Unlimited career opportunities (internationally and locally)
• Wellness and mental health programmes
• Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
• Discounts for your friends and family
• Specially curated discounts in thousands of shops

About The Property

W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon – reflecting the city’s festival spirit – this 12- storey structure is the centerpiece of Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.

This W hotel helps redefine the city’s hospitality landscape. Accordingly, it fuses the brand’s signature amenities with modern design and W Happenings, highlighting what’s new in design, fashion, music and culture.

Built in 2023, this new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brand’s signature Whatever / Whenever service philosophy.

A real highlight of this property is its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned‑in, up‑for‑anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.