In Room Dining Server, The Savoy Hotel

TN United Kingdom; London; On-site; GBP 36,000; Full time

Job summary

An established industry player in hospitality is seeking an In Room Dining Server to provide exceptional service at one of London's premier hotels. The role involves delivering a memorable 5-star experience, assisting guests with menu choices, and maintaining the highest standards of service. Ideal candidates will have a passion for luxury hospitality, strong communication skills, and the ability to work well under pressure. This position offers a competitive salary, generous holiday allowance, and exclusive discounts at various hotels and restaurants, making it an exciting opportunity for those looking to grow in the hospitality sector.

Benefits

Competitive salary

31–33 days of holiday

Cashback for wellbeing expenses

Exclusive hotel discounts

Free stay at The Savoy after probation

Gym access

Employee assistance program

Cycle-to-work scheme

Season ticket loan

Laundry services for colleagues

Qualifications

• 1-2 years of serving or hosting experience in luxury hospitality.
• Empathetic with a talent for building rapport with guests.
• Good knowledge of spoken and written English.

Responsibilities

• Delivering a memorable and professional 5-star service experience.
• Assisting guests regarding menu choices in an informative way.
• Boosting revenue through upselling and creative initiatives.

Skills

Serving experience

Customer service

Problem-solving

Teamwork

Communication skills

Education

Industry-related certifications (i.e. WSET)

Tools

POS System

Open Table

Job description

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In Room Dining Server, The Savoy Hotel, London

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Client:

FAIRMONT

Location:

London, United Kingdom

Job Category:

Hospitality

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EU work permit required:

Yes

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Job Reference:

0b4a1837e505

Job Views:

5

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Job Description

Job title:In Room Dining Server

Department:F&B

Inspired & supported by:In Room Dining Manager

Salary: £35,172 (including service charge)

Your purpose will be:

You are an ambassador for exceptional service which is the hallmark of The Savoy’s room service experience. Your warm personal attention makes guests feel unique and valued and creates enduring memories.

You will be accountable for:

• Delivering a memorable and professional 5-star service experience

• Advising guests through enthusiastically sharing your knowledge about our F&B offering

• Delivering on all standards, policies and procedures to create memorable luxury guest experiences

Your key responsibilities & contribution will be:

• Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team

• Assisting guests regarding menu choices in an informative and enthusiastic way

• Taking reservations with all required details

• Boosting our revenue through upselling and other creative initiatives

• Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Savoy stories

• Following all safety and sanitation and COVID policies when handling food and beverage

Qualifications

What you will need to do in this role:

Essential:

• 1-2 years of serving or hosting experience in a luxury hospitality environment

• Passion for and understanding of 5-star hospitality and what it takes to deliver it

• Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction

• Quick thinking, resourceful and able to solve problems ’ at the moment

• Ability to remain calm and courteous at all times

• Ability to work well under pressure in a fast-paced and changing environment

• Able to work collaboratively as part of a team

• Willing to work in rotating shifts including weekends and public holidays

• Good knowledge of spoken and written English

• Rights to work in the UK

Desirable:

• Basic knowledge of a POS System

• Basic knowledge of Open table

• Industry-related certifications (i.e. WSET)

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information

What’s in it for you?

• Competitive salary, pension, and life assurance

• 31–33 days of holiday (including public holidays)

• Cashback for wellbeing/healthcare expenses & Perkbox

• Exclusive discounts:Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included) - 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants - 20% off at other Gordon Ramsay restaurants and Restaurant 1890

• Free stay at The Savoy after probation

• Colleague restaurant, interfaith prayer room and wellness room

• Laundry services for all colleagues

• Gym access, cycle-to-work scheme and Virgin Active membership discount

• Season ticket loan for commuting

• Employee assistance program

• English classes, optician reimbursements, and local discounts for F&B and retail