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In-house Solicitor - Quality & Risk

Hugh James

Cardiff

On-site

GBP 45,000 - 70,000

Full time

12 days ago

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Job summary

An established industry player is seeking an in-house solicitor to join their Quality and Risk Department. This role involves managing client complaints, ensuring compliance with UK GDPR and Anti-Money Laundering regulations, and providing legal guidance on professional negligence cases. The firm prides itself on a supportive culture, offering a range of benefits including generous holiday allowances, professional development opportunities, and a commitment to community engagement. If you are a qualified solicitor with a passion for compliance and risk management, this is an exciting opportunity to make a meaningful impact.

Benefits

Minimum 25 days holiday

Corporate Social Responsibility days

Birthday day off

Death in service benefit

Auto enrolment pension scheme

Employee Assistance Programme

Local business discounts

Professional fees paid

Qualifications

Qualified Solicitor with authority to practice in England and Wales.
Strong knowledge of UK GDPR and AML regulations.
Experience in managing client complaints and professional negligence.

Responsibilities

Investigate and resolve client complaints in a timely manner.
Respond to notifications of professional negligence.
Assist in compliance with UK GDPR and AML regulations.

Skills

Qualified Solicitor

UK GDPR knowledge

Anti-Money Laundering regulations

Professional Negligence claims experience

Excellent communication skills

Ability to work to deadlines

Teamwork

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We are looking to recruit an in-house solicitor within the Quality and Risk Department to deal with client complaints and professional indemnity circumstances.

The role

Complaints Management: Investigate, manage, and resolve client complaints in a professional and timely manner, ensuring compliance with internal procedures and external regulations:

liaising with the complainant and internal members of staff,
investigating the complaint and providing an appropriate response to the complaint,
maintaining the firm’s complaint records.
From time to time, it may also involve dealing with the Legal Ombudsman in the event that a complaint is escalated to them.

Professional Negligence Notifications: Respond to notifications of potential or actual instances of professional negligence.

Investigating and establishing the facts of any reported circumstance
Advising and providing appropriate assistance on the steps to be taken to deal with the circumstances
Advising on potential conflict and pre-action protocol.
Liaising with Head of Compliance and Quality, internal stakeholders, insurers and advisers and external third parties as necessary.
maintaining the firm’s professional indemnity records.

GDPR Compliance: Assist in the company’s compliance with UK GDPR by addressing data protection queries, providing advice and guidance to the firm’s GDPR Assistant, assisting in managing the firm’s data registers and leading DPIA assessments.

AML Compliance: Supporting the firm’s MLRO and MLCO in ensuring compliance with Anti-Money Laundering regulations, including providing guidance on AML queries.

Compliance Queries: Serve as a point of contact for internal teams seeking guidance on compliance-related matters.

Provide clear advice and recommendations in line with applicable laws and regulations and in line with the firm’s policies and procedures.

Skills & Qualifications

Qualified Solicitor with authority to practice in England and Wales
Strong knowledge of UK GDPR, Anti-Money Laundering regulations and SRA Standards and Regulations
Experience in defence of Professional Negligence claims
Excellent communication and interpersonal skills, with the ability to manage sensitive issues effectively
Ability to work to deadlines
Ability to work independently as well as part of a team

Life at Hugh James

We never shy away from a challenge

We are a leading, full-service UK law firm. Since our beginning, we have been led by the things that matter. We care about fighting for the right outcomes. Solving the seemingly unsolvable. Protecting businesses, individuals and livelihoods. Supporting our people, our communities. Safeguarding our planet. Looking for a way forward? At Hugh James, challenges – of all sizes – are readily accepted.

The Hugh James difference

Our law firm has always been guided by the idea that self-belief is just as important as skillset. Our pursuit of righting wrongs and protecting what’s important keeps us driving forwards. It’s in our roots! We won’t stop until we find the answers; the outcomes that are needed.

We are focused on the work we do, the business we run, and our culture. Our entrepreneurial spirit has taken us from humble beginnings to a strong presence across the UK with offices in Cardiff, London, Manchester, Southampton and Plymouth – servicing clients from businesses, individuals and banks to public sector organisations, property companies, education establishments and utilities providers. Our collegiate culture, our forward-looking ethos, our values serve to make us bigger, better, bolder than ever before.

A positive force in the community

Our work with charities on a local and national level plays a huge part in our day-to-day lives. We work with a large range of charities, some of which we support through fundraising, donations, volunteering and others we partner with where our areas of work cross paths. Staff, clients everyone comes together through a shared passion to do good in the community and support those in need.

Some of our benefits on offer include:

Minimum of 25 days holiday plus bank holidays

Two Corporate Social Responsibility days

Birthday day off

Death in service equivalent to twice annual salary

Auto enrolment pension scheme

Employee Assistance Programme

Discounts for local businesses

Professional fees paid (subject to requirement for your role)

Hugh James is an equal opportunities and disability confident committed employer.

Thank you for taking the time to consider this opportunity. If you have questions, please contact me.

We reserve the right to close our vacancies earlier than the given deadline if we receive sufficient applications for the role.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Legal
Industries
Law Practice

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