In-Home Care Service Coordinator (Scheduler)

TN United Kingdom; London; Remote; GBP 80,000 - 100,000; Full time

Job summary

An established industry player in senior care is seeking a dedicated Service Coordinator to enhance the lives of seniors. In this full-time role, you will coordinate caregiver schedules, address urgent requests, and ensure smooth communication among clients and caregivers. This position offers the opportunity to make a meaningful impact in the community while enjoying benefits like remote work, paid time off, and comprehensive health coverage. If you are organized, compassionate, and eager to contribute to senior care, this could be the perfect opportunity for you.

Benefits

Paid Time Off (PTO)

Medical, Dental, Vision Benefits

401K

Weekly Pay via Direct Deposit

Access Perks - Nationwide Discount Program

Free Employee Assistance Program

Qualifications

• 1-2 years of experience in scheduling or customer service roles.
• Strong communication skills, both verbal and written.

Responsibilities

• Coordinate caregiver schedules and manage staffing changes.
• Serve as the primary contact for caregivers and clients.

Skills

Customer Service

Time Management

Problem-Solving

Communication Skills

Interpersonal Skills

Education

High School Diploma or GED

Vocational School or College Education

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Senior Solutions Home Care

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

db08d671bb1e

Job Views:

2

Posted:

26.04.2025

Expiry Date:

10.06.2025

col-wide

Job Description:

Job Type: Full-time

Join Our Team as a Service Coordinator - Make a Difference in Senior Care!

Are you a problem-solver with a passion for customer service? Do you thrive in fast-paced environments and enjoy helping others? If so, you may be a great fit for the Service Coordinator position with Senior Solutions Home Care!

At Senior Solutions, we provide exceptional care to seniors in need, and we're looking for a dedicated Service Coordinator to help ensure that our clients and caregivers receive the best service and support possible. As the primary point of contact for clients, caregivers, and other external contacts, you will play a vital role in coordinating care schedules, addressing concerns, and keeping everything running smoothly in the scheduling systems.

Responsibilities:

1. Coordinate Caregiver Schedules: Assign shifts based on care plans, availability, and client needs. Manage staffing changes and find replacements for call-outs.
2. Be the Heart of Communication: Serve as the primary contact for caregivers, clients, families, and external contacts. Provide updates, address concerns, and deliver excellent customer service.
3. Handle Urgent Requests: Prioritize and manage urgent care requests and critical incidents, ensuring timely response to meet client and caregiver needs.
4. Maintain Documentation: Update scheduling systems in real time, ensuring all shifts, changes, and requests are accurately documented.
5. Collaborate and Support: Work closely with caregivers to maximize availability, coordinate training, ensure compliance, and follow policies.

What We Offer:

• Remote / work from home
• Paid Time Off (PTO)
• Medical, dental, vision benefits
• 401K
• Weekly pay via direct deposit
• 8 Holiday office closures
• Access Perks - nationwide discount program
• Free Employee Assistance Program

If you are compassionate, organized, and motivated to make a difference in seniors' lives, we'd love to hear from you! APPLY TODAY and help us deliver outstanding care to seniors in our community.

We are an equal opportunity employer and encourage applications from all qualified individuals. We are committed to fostering a diverse workplace. Know Your Rights, Employer Postings.

Minimum Requirements:

• High school diploma or GED required
• Additional education from an accredited vocational school or college preferred
• 1-2 years of experience in scheduling or customer service roles
• Ability to address, resolve, and document caller issues
• Excellent time management and problem-solving skills
• Strong communication skills, both verbal and written
• Interpersonal skills with empathy, respect, and a positive tone
• Ability to uphold company policies and adhere to HIPAA regulations
• Ability to take detailed notes and document in various systems
• Must pass background check and drug screen

Salary: $17/hour