In Custody Case Worker Worker HMP Oakwood

In-Custody Case Worker

Salary: £27,783 plus benefits
Location: HMP Oakwood

Contract: Permanent

Rebuilding your life after a custodial sentence is one of the toughest challenges a person can face. But with the right support, it’s possible. We’re looking for a dedicated Case Worker to join our team — someone with a rare mix of compassion, resilience, organisation, and flexibility. This role is for someone who understands that rehabilitation isn't just about offering advice; it’s about rolling up your sleeves and proactively supporting someone on their journey.

About the Role:

In this role, you'll work within the prison, providing one-to-one support to a caseload of participants as they prepare for release or parole. As a key member of a dedicated team, you’ll help individuals overcome barriers, build confidence, and take meaningful steps toward rehabilitation.

This is a demanding yet deeply rewarding role. You'll work in a challenging environment with individuals who have complex needs and may be hesitant to engage. However, helping someone break the cycle and take real steps toward transforming their life can be life-changing—for them and for you.

What You'll Be Doing:

1. Relationship Building: Foster genuine, trusting, and non-judgemental relationships with participants, creating a safe space for personal growth.
2. 1-to-1 Support: Set and review goals, ensuring accurate and timely recording of progress.
3. Action Planning: Develop detailed plans addressing specific needs and barriers, supporting their transition.
4. Caseload Management: Manage multiple individuals, balancing their needs while maintaining admin duties.
5. Quality Recording: Keep thorough, up-to-date records of all interactions on our IT system.
6. Working to KPIs: Measure success through progression, engagement, enrolment, pre-release planning, and referrals to education courses.

What We Are Looking For:

• Communication Skills: Ability to engage, motivate, persuade, and listen—building strong connections.
• Safeguarding Awareness: Ability to identify safeguarding risks when supporting complex individuals, with full support following interventions.
• IT and Administrative Skills: Maintain meticulous records to track progress and ensure effective interventions.
• Resilience: Stay committed and see things through despite challenges and slow results.

What We Offer:

At Ingeus, we listen to our employees and have developed a benefits package supporting your personal and professional well-being:

• 25 days of annual leave plus bank holidays, with options to trade for additional leave.
• EAP Support Programme: Available 24/7, including six free counselling sessions.
• Private Medical Insurance and Life Assurance.
• Up to 2 days of Community Giving (volunteering) annually.
• Eyecare Vouchers for glasses or eye care.
• Perks at Work: Exclusive discounts.
• Cycle to Work Scheme and Travel Season Ticket Loan.
• Long Service Awards.
• Salary Finance: Financial education and advice.
• Optional benefits like Critical Illness Cover and Dental Insurance.

Whilst we welcome applications from those with lived experience, this role requires an Enhanced Level 1 DBS check. While waiting for background checks, you'll have opportunities to shadow colleagues, ask questions, and learn at your own pace.

At Ingeus, our Justice division is dedicated to transforming lives and creating safer communities. Our mission is to reduce reoffending, build stronger communities, and help people realize their potential.

About Ingeus:

Ingeus partners with governments, employers, and local communities to address social and technological challenges.

We pride ourselves on fostering an inclusive culture where everyone is treated with dignity, valued, and encouraged to grow. We support neurodiverse candidates and offer a clear, accessible application, screening, and interview process. For more information, contact us at jkumar@ingeus.co.uk.

If you have the passion and think you have what it takes, don’t delay — apply today!

Note: This role may close early if we receive sufficient applications.