In-Custody Careers Advisor: Empower Futures

Ingeus UK; North East; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

EAP support

Private medical insurance

Life assurance

Cycle to Work scheme

Travel season ticket loan

Long service awards

Salary Finance

Dental insurance

Job summary

Ingeus UK is seeking a passionate Careers Information, Advice and Guidance (CIAG) Advisor to join our team at HMP Durham. You will deliver one-to-one guidance and group sessions to help prisoners identify realistic career goals and progress to employment or education on release.

You will develop personalised plans, collaborate with education teams, employers, and probation services, manage caseloads, and contribute to safer communities by reducing reoffending through meaningful pathways.

Qualifications

• Experience delivering careers advice, employability support, coaching, mentoring, or guidance services.
• Strong communication and interpersonal skills.
• Experience supporting individuals who face barriers to employment or personal development.
• Confidence delivering workshops and group sessions.
• Excellent organisational and caseload management skills.
• The ability to build trust, motivate others, and maintain professional boundaries.
• A relevant Information, Advice and Guidance qualification (or willingness to work towards one).

Responsibilities

• Delivering Careers Guidance to individuals and groups.
• Develop and review personalised Prisoner Learning Plans (PLPs).
• Provide practical careers advice reflecting individual circumstances, abilities, and aspirations.
• Deliver workshops on employability skills, career planning, job searching, CV writing, and disclosures of convictions.
• Help participants understand realistic career pathways and opportunities in custody and after release.
• Manage a caseload and monitor progress against goals.
• Build professional, supportive relationships with participants.
• Collaborate with prison departments, education providers, probation services, employers, and community organisations.
• Contribute to performance targets and quality outcomes.
• Maintain records in line with policies and procedures.

Skills

Careers guidance

Coaching

Mentoring

Caseload management

Communication

Interpersonal skills

Workshop delivery

Education

Information, Advice and Guidance qualification

Job description

Ingeus UK is seeking a passionate Careers Information, Advice and Guidance (CIAG) Advisor to join our team at HMP Durham. You will deliver one-to-one guidance and group sessions to help prisoners identify realistic career goals and progress to employment or education on release.

You will develop personalised plans, collaborate with education teams, employers, and probation services, manage caseloads, and contribute to safer communities by reducing reoffending through meaningful pathways.