Improvement Systems Senior Coach

NHS; West Bromwich; On-site; GBP 53,000 - 61,000; Full time

Job description

Job summary

Sandwell and West Birmingham (SWB) NHS Trust is in the process of developing and delivering its own Improvement System as a key enabler to the delivery of the Trust's 2022-2027 Strategy and beyond. The postholder will be part of a central corporate team who are the Improvement System experts for the Trust and who will lead on the delivery of the Improvement System.

The post holder will also provide highly developed specialist knowledge and expertise in Improvement Systems, standard work, Improvement tools and project management to further the Trust's journey in developing a culture of continuous Improvement and will help build improvement capability across the Trust. Reporting to an Improvement System Lead, the post holder will deliver training, coaching and facilitation of the pillar elements of the Improvement system Coaching Academy to support its ongoing development and in doing so supporting the delivery of the Improvement System.

Additionally, the post holder will work closely with clinical, corporate, and operational colleagues within the Trust to ensure sustainable delivery of the Improvement System pillars, acting as a business partner at a Trust Group level, and will also deputise for the Improvement System Lead as required.

Main duties of the job

1. To support implementation of the Improvement System by acting as an internal organisational expert on the Improvement System.
2. To provide Improvement System leadership, expertise and support to allocated Group(s) within the Trust, as a Business Partner, to support operational and corporate colleagues to deliver against the Improvement System Pillars.
3. To act as a member of the Trust's Academy for teaching and delivering the improvement system to support the development of Improvement capability across the Trust.

About us

Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.

Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens this year and will provide care to our local population from first class, purpose-built premises. As a result, the base of this role may change to MMUH. If this is applicable to your role, you will be informed during the recruitment process and continue your application with this understanding. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.

We have three strategic objectives:

• Our People - to cultivate and sustain happy, productive and engaged staff.
• Our Patients - to be good or outstanding in everything we do.
• Our Population - to work seamlessly with our partners to improve lives.

Date posted: 22 April 2025

Pay scheme: Agenda for change

Band: Band 8a

Salary: £53,755 to £60,504 a year per annum

Contract: Permanent

Working pattern: Full-time, Flexible working

Reference number: 381-CO-6637889-D

Job locations: SWB NHS Trust, Hallam Street, West Bromwich, B71 4HJ

Job Responsibilities

*Please refer to the attached job description and personal specification.

Person Specification

Qualifications Essential

• Educated to master's level or equivalent experience
• Evidence of continued professional development
• Improvement Tools Training

Experience Essential

• Experience of policy implementation and service development for a directorate or equivalent
• Experience of providing training, coaching and facilitation to groups of staff
• Experience of analytical skills with the ability to utilise and analyse quantitative and qualitative data, including performance data to draw appropriate conclusions, drive action and win support for change using SPC

Knowledge Essential

• Knowledge of lean management systems and continuous improvement methodologies
• Knowledge of project & programme management methodologies and reporting.

Personal Qualities Essential

• Has an engaging leadership style, being visible within clinical services and internal stakeholders
• Ability to work in a logical and rational way alongside front-line staff, to establish improved/best processes following analysis of current ways of working
• Able to present to, teach and engage large groups of staff, at all levels, confidently in an educational setting

Management Essential

• Ability to prioritise work in the face of many competing and often conflicting demands.
• Performance management skills with an ability to prospectively identify and then manage risks to performance

Communication Essential

• Motivational skills to encourage collaborative working to improve services/performance where there may be resistance to change

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Sandwell and West Birmingham NHS Trust

Address: SWB NHS Trust, Hallam Street, West Bromwich, B71 4HJ

Employer's website: https://www.swbh.nhs.uk/