Improvement and Reviews Manager

Ealing Council (London Borough of Ealing); London; Hybrid; GBP 59,000 - 64,000; Full time

Job summary

Join a leading council as an Improvement and Reviews Manager, where you will tackle homelessness and lead a dynamic team. This role involves managing services, ensuring compliance with housing legislation, and fostering a culture of continuous improvement. You will work collaboratively across teams to deliver effective solutions for residents, making a meaningful impact in the community.

Qualifications

• Significant experience in housing or related fields.
• In-depth knowledge of housing legislation, including HRA 2017.
• Experience of leading and motivating a team.

Responsibilities

• Manage a team to ensure effective delivery of homelessness services.
• Contribute to service improvement and compliance with legislation.
• Represent the department at relevant meetings.

Skills

Leadership

Communication

Stakeholder Engagement

Project Management

Education

Degree Level or NVQ Level 4 or 5

Certificate or Diploma in Housing

Job description

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Salary package

£59,739 to £63,159 pa inclusive - Grade 15

Job reference

#EJR013120

Application Closing date

08/06/2025

Job Description

Monday to Friday, hybrid working, Reports to:Head of Housing Solutions, Direct Reports:Up to 15 officers.

Are you passionate about tackling homelessness, providing strong operational management, and leading a dynamic team to make a lasting impact on people’s lives?

If so, this is your opportunity to join Ealing Council, who Adecco is delighted to be working in sole partnership with as they look to recruit for an Improvement and Reviews Manager on a permanent basis. As part of a wider Housing Solutions team, you will manage a team to ensure the effective delivery of services aimed at preventing and addressing homelessness as well as providing guidance and support to team members to achieve organisational goals. Reporting directly into the Head of Housing Solutions, you will play a pivotal role in addressing housing challenges and ensuring residents have access to secure and stable homes.

Your role will include:

• Working collaboratively across teams within Housing Demand, the directorate, council and with partners delivering seamless end to end outcomes for residents. Including matrix management of services/projects.
• Delivering services across the full range of settings and channels to ensure best outcomes for residents, including face-to-face and home visits.
• Managing the statutory s202 & s204 review function regarding homeless decisions relating to Part VI & VII of the 1996 housing Act as amended by the Homeless Reduction Act 2017(HRA) and legal any challenges
• Developing and maintaining a programme of training, continuous learning, and service improvement across the division, driving improved performance and knowledge of all officers.
• Contributing to the service improvement, working with all the various teams within the service by assisting with MP enquiries, complaints, adopting a customer friendly, problem-solving approach to prevent further escalation.
• Providing coaching and mentoring to staff to deliver the statutory requirements of the HRA 2017 and ensuring consistency and robust decision making across the service
• Working experience of responding to judicial reviews and assisting the legal team with defending the Council against legal and other challenges including the housing ombudsman.
• Working collaboratively with colleagues and managers to produce detailed procedures and training materials and ensuring these are kept up to date in accordance with changes to legislations and case la w .
• Ensuring the service identifies and prioritises assistance for vulnerable groups, such as families with children, pregnant women, and individuals with specific needs, for these groups to receive the necessary support and resources to secure stable housing.
• As part of a wider management team, ensuring the provision of interim accommodation for applicants, coordinating with various service providers to secure temporary housing solutions that meet the immediate needs of homeless individuals.
  
  
  

Key Responsibilities

• Contributing and leading where directed in ensuring that service policies, procedures, and processes are continuously developed to reflect legislative and regulatory changes, guidance, and best practices, with a strong emphasis on adhering to legislation affecting the service, and ensure all working practices are compliant and efficient.
• Contributing to a culture of continuous improvement and innovation by supporting the development of and implementation of service improvements, service planning, including clearly communicating goals and expectations to enhance service delivery, processes, and outcomes, ensuring alignment with the organisation’s and directorate’s overall objectives, industry trends and best practice.
• Being responsible for managing and motivating the workforce, ensuring effective team management, professional development, and fostering a positive and productive work environment in line the council’s employment policies, procedures and practices.
• Ensuring that regular 1-2-1s, team meetings and individual annual reviews are undertaken supported by a clear individual and team plans.
• Leading and managing assigned projects ensuring all allocated resources are organised effectively and efficiently throughout the life span of the project, ensuring all objectives are achieved.
• Acting as the duty manager on a rota basis, covering all areas of Housing Solutions on duty throughout the day to the point of closing the service.
• Working out of hours on a rota basis to manage out of hours service.
• Representing the department and Council at relevant meetings and as appropriate engaging with community stakeholders and partners, ensuring collaboration and co-creation on joint initiatives and integrating community and partnership working into service planning and delivery.
• Managing and monitoring budgets, interrogate financial records, authorise expenditure, supporting the compliance with financial and procurement rules, policies and processes, proactively managing risks and overspends, and maximising income, funding opportunities and efficiencies.
• Fostering effective communication with staff, ensuring they are well-informed and actively involved. Clearly articulating service objectives, development of team plans, and ensuring that corporate messages are effectively cascaded.
• Ensuring continuous professional development and mandatory training for staff, fostering a culture of ongoing learning and compliance.
• Supporting the Head of Service in identifying, assessing, and managing risks to ensure effective service delivery in accordance with the council’s risk management policy, frameworks, and local risk register, including ensuring the timely escalation of risks to the Assistant Director.
• Supporting the Head of Service in managing relationships with members concerning service delivery and politically sensitive issues by providing accurate and timely information and reporting within your area of responsibility, whilst representing the service and the council at meetings and events as required.
• Ensuring complaints, Members Enquiries and FOIs are completed within required timeframes and active reviewing of complaints is undertaken to improve service delivery.
  
  
  

Key performance indicators:

• Delivery of statutory and local performance indicators to maximise the prevention of homelessness; minimise use of temporary accommodation and reduction in rough sleeping
• Reduction of cost in the service.
• Delivery of improvement projects within agreed timeframes and budgets.
  
  
  

What We’re Looking For:

We’re seeking a results-driven leader with:

• Significant experience in housing or related fields, with a proven track record in homelessness services.
• In-depth knowledge of housing legislation, including the Homelessness Reduction Act 2017.
• Excellent communication and stakeholder engagement abilities.
• Strong understanding of local and national housing policies, strategies, and best practices related to homelessness and how it influences service delivery.
• Experience of leading, managing, and motivating a team, ensuring high performance and effective service delivery. Excellent self-management skills including ability to plan, deal with complexity, prioritise workloads and work effectively to often fluctuating and shifting priorities.
• Strong project management skills, with experience of successfully delivering complex projects from inception, through delivery to agreed time, cost, quality parameters.
  
  
  

Essential Qualifications

• Educated to degree level or NVQ Level 4 or 5, or equivalent work experience.
• A Level 4 or 5 Certificate or Diploma in Housing, or a foundation degree from the Chartered Institute of Housing, or a willingness and ability to work towards obtaining this qualification.
• Membership in a relevant professional body, such as the Chartered Institute of Housing.
• Evidence of Continuous Professional Development, for example, formal management training and development programmes such as ILM Level 5 Diploma in Leadership and Management, or Project Management training such as Prince2 or Project Management Professional certification.
  
  
  

Why Join Ealing Council?

This is your chance to make a meaningful difference in the lives of residents, driving forward innovative housing solutions while working in a collaborative and supportive environment. Ealing Council are committed to fostering diversity, inclusion, and excellence in service delivery, and strive to create communities where everyone can live a long, happy, and healthy life, full of pride and identity. They aim to create an environment where every child can reach their potential and achieve their dreams.

“Ealing Council is committed to creating good jobs and delivering on its connected communities’ agenda. We are committed to equality of opportunity, to being fair and inclusive.

We therefore welcome applications from all residents of the borough, we particularly welcome applications from candidates who are entering the employment market in the early stages of their career and mid-career professionals, who are currently underrepresented in Ealing’s workforce.

Please note all applications will be determined on merit.”

This role is subject to Ealing Council’s enhanced vetting process.

Closing date for applications: Midnight on Sunday 08 June 2025.

Interview & Assessment dates: Week commencing Monday 23 June 2025 onwards.

Ready to lead transformative change in housing solutions? Apply online now (or email [e-mail] for a confidential conversation) and help shape a better future for our community.

For further information on the role and how to apply please see the candidate information pack.

:

Improvement and Reviews Manager – Candidate Information Pack:

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Management and Manufacturing

• Industries

  Government Administration

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