Imports Customer Service Specialist

TN United Kingdom; Hounslow; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Imports Customer Service Specialist to join their dynamic team in Hounslow. This role is pivotal in delivering efficient import services, ensuring compliance with regulations, and providing exceptional customer service to clients and overseas partners. The successful candidate will manage import operations, address inquiries, and enhance service delivery through collaboration. With a focus on continuous improvement, this position offers the chance to make a significant impact within a global logistics network. Join a team that values diversity and provides opportunities for professional development and a balanced work-life environment.

Benefits

Pension scheme (up to 6% employer contributions)

Career paths and development opportunities

20 days holiday + day off for your birthday

One day paid volunteering per year

Extensive fitness and well-being programme

Qualifications

• Experience in import operations and customer service in Airfreight.
• Strong knowledge of international shipping regulations.

Responsibilities

• Manage and coordinate all aspects of import operations.
• Provide outstanding customer service to clients and partners.
• Maintain accurate records of import transactions.

Skills

Customer Service

Import Operations

Communication Skills

Multitasking

Organizational Skills

Job description

Social network you want to login/join with:

Imports Customer Service Specialist, Hounslow

Client:

Location:

Hounslow, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

806dfc7b0ea0

Job Views:

61

Posted:

10.04.2025

Expiry Date:

25.05.2025

Job Description:

Your tasks

We are seeking a dedicated and proactive Imports Customer Service Specialist to join our dynamic team. The successful candidate will be responsible for delivering efficient and proactive import services to our customers, overseas partners, and related service providers. This role requires comprehensive knowledge of import operations and a commitment to exceptional customer service.

Location: Heathrow, UK
Working Days / Hours: 4 on 4 off Days - 7am to 7pm

What will you be doing?

1. Managing and coordinating all aspects of import operations, ensuring compliance with regulations and company policies.
2. Providing outstanding customer service to clients and overseas partners, addressing inquiries and resolving issues promptly.
3. Collaborating with related service providers to streamline import processes and enhance service delivery.
4. Maintaining accurate records of import transactions and ensuring timely and accurate documentation.
5. Proactively monitoring shipments and communicating updates to customers and partners.
6. Identifying opportunities to improve import processes and contributing to continuous improvement initiatives.

Requirements

About You

1. Previous experience in import operations and customer service in Airfreight.
2. Strong knowledge of international shipping regulations and documentation.
3. Excellent communication and interpersonal skills.
4. Ability to multitask and prioritize in a fast-paced environment.
5. Detail-oriented with strong organizational skills.

What we offer

1. Pension scheme (up to 6% employer contributions)
2. Career paths and development opportunities
3. 20 days holiday + day off for your birthday
4. One day paid volunteering per year.
5. Extensive fitness and well-being programme

Next Steps

Apply now by following the links and attaching your CV. We review applications promptly, so don't delay!

At DB Schenker, we embrace diversity and strive to enhance it further. All applicants are welcome, regardless of gender, age, disability, nationality, religion, or sexual orientation.

Please note that candidates will undergo necessary right-to-work checks, referencing, and a criminal records check.

Benefits

Professional Development
We’re strong believers in continual training and development for our people. After all, your success is our success.

Work-life Balance
Our vacation and leave policies reflect our belief in proper work-life balance.

Working Internationally
See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.

Our offer

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.