Import Operations Coordinator

Lori Walsh Recruitment; Gravesend; On-site; GBP 30,000 - 45,000; Full time

Job summary

A UK Freight Forwarder is seeking an Import Operations Coordinator for their Gravesend office. This full-time permanent role involves managing the import logistics from beginning to end, ensuring compliance with regulations, and providing excellent customer service. Benefits include a pension scheme and up to 25 days of holiday.

Benefits

Company pension scheme

Up to 25 days holiday plus bank holidays

Qualifications

• Freight forwarding experience required.
• Proactive and enthusiastic attitude.
• Excellent communication and organizational skills.

Responsibilities

• Manage the import process from start to finish.
• Coordinate and oversee import logistics and compliance.
• Provide customer service and keep clients updated on order statuses.

Skills

Negotiation

Communication

Customer service

Tools

CNS

Destin8

Decartes-CDS

MS Office

Job description

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Import Operations Coordinator, Gravesend

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Client:

Lori Walsh Recruitment

Location:

Gravesend, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

efc60cb4ebde

Job Views:

6

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Import Shipping Operations

Our client is a UK Freight Forwarder offering worldwide services and has been established for nearly 50 years. They are currently looking for an Import operations co-ordinatorto work at their Kent office.

The role will be a full time permanent position and will involve managing the Import process form start to finish.

Duties will include:

· Deep Sea Ocean and Road Freight Imports from mainly the USA, the Far East & India

· Import custom clearance entries (CNS, Destin8)

· Good negotiation and communication skills

· Invoicing including Import, Duty and VAT

· Arranging deliveries with shipping lines and Haulage companies

· Experience with MS Office applications

· Coordinate and oversee the end-to-end Import process from receiving orders or bookings to final delivery, ensuring compliance with relevant laws, regulations and company policies

· Liaise with International suppliers, freight forwarders, shipping lines and other stakeholders to arrange timely and cost-effective transportation of goods

· Ensure customers are kept up to date with statuses and ETA’s

· Provide excellent customer services to Customers, Agents and Vendors to achieve customer satisfaction

· Ensure all files are correctly entered into the company system, accurately invoiced and all costs added to jobs accordingly

· Knowledge of shipping terms, incoterms and trade compliance regulations

· Able to use Import related software, databases & computer systems i.e. CNS/Destin8/Decartes-CDS.

· Excellent communication skills and can prioritise own workload

Requirements

Must have freight forwarding experience and be enthusiastic and proactive.

Benefits include: company pension scheme, up to 25 days holiday plus bank holidays.