Import & Export Linehaul Team Leader

TN United Kingdom; Nuneaton; On-site; GBP 30,000 - 33,000; Full time

Job summary

Join a dynamic logistics team as a Linehaul Team Leader, where you'll lead a high-performing group in managing Import and Export operations. This role focuses on driving continuous improvement through effective metrics, ensuring customer satisfaction, and collaborating with various stakeholders. With opportunities for professional development and a supportive environment, this position is perfect for those passionate about logistics and team leadership. Be part of a global network that values diversity and innovation, contributing to seamless logistics solutions that connect the world.

Benefits

Pension Scheme with Employer Contributions

20 Days Holiday, Increasing to 25

Full Training and Professional Development

Day Off for Your Birthday

Qualifications

• Experience in a supervisory role within logistics.
• Strong commitment to customer satisfaction and service excellence.

Responsibilities

• Manage a team of Customer Service Operators to ensure efficient operations.
• Introduce metrics for team performance evaluation and service quality.

Skills

Supervisory Experience

Customer Service Excellence

Communication Skills

Problem-Solving Skills

Attention to Detail

Job description

Join Our Dynamic Team: Import & Export Linehaul Team Leader at DB Schenker!

Are you a seasoned logistics professional with a passion for leading high-performing teams? We're seeking a Linehaul Team Leader to manage our Import and Export freight department within our land division.

Location: Nuneaton, UK
Hours: 9:00 to 17:30

Salary: £30,000 to £33,000

What will you be doing?

• Introduce metrics for evaluating team performance and service quality to drive continuous improvement.
• Ensure efficient response to customer issues and complaints, fostering satisfaction and loyalty.
• Collaborate with departments, hauliers, and partners to ensure seamless operations.
• Utilize in-house systems for shipping documentation and prepare customer activity reports.
• Manage a team of Customer Service Operators, overseeing job costing and month-end reporting.
• Report KPIs in X-site meetings.
• Monitor and respond to generic email boxes.
• Manage the planning of export linehaul trailers to IE and EU.
• Oversee data transfer of inbound trailers from IE and EU.
• Work with and monitor terminal inventories daily.

Requirements

• Previous supervisory experience.
• A passion for service excellence and commitment to customer needs.
• High energy levels, sound judgment, and a sense of urgency to achieve goals.
• Excellent communication and relationship management skills.
• Effective problem-solving skills, capable of resolving conflicts and taking ownership.
• Attention to detail in managing processes and documentation.
• Ability to mentor and develop team members.

What We Offer

• Full training and ongoing professional development to ensure regulatory compliance.
• Pension scheme with up to 6% employer contributions.
• 20 days of holiday, increasing to 25 days, plus a day off for your birthday.
• Opportunities for career development within our organization.

Next Steps

Apply now by following the provided links and attaching your CV. Applications may be reviewed before the deadline, so we encourage prompt submissions! We celebrate diversity and are committed to an inclusive workplace. Candidates will undergo right-to-work checks, a 5-year reference check, and a criminal records check.

Our offer

Join DB Schenker, a global logistics network connecting the world. Contribute to a diverse team of over 76,000 colleagues worldwide. Together, we move the world forward.