Import & Export Customer Service Specialist

TN United Kingdom; Nuneaton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Import & Export Customer Service Specialist to join their Airfreight team. This role is vital for managing export operations and ensuring exceptional customer service. You will arrange collections, produce shipping documentation, and handle invoicing, all while maintaining a strong focus on customer satisfaction. With opportunities for professional development and a supportive work environment, this position is perfect for those passionate about logistics and customer care. Join a diverse team that values your contributions and offers a chance to grow your career in a global logistics network.

Benefits

Pension Scheme

20 Days Holiday

Professional Development

Work-life Balance

International Opportunities

Qualifications

• Experience in Imports & Exports in Airfreight desirable.
• Strong customer focus, ensuring high levels of customer satisfaction.
• Willingness to learn and adapt to new processes.

Responsibilities

• Arrange collections from vendors and prepare export entries.
• Investigate and respond to queries and complaints promptly.
• Ensure timely and accurate customer invoicing.

Skills

Customer Service

Export Operations

Communication Skills

Problem Solving

Time Management

Education

High School Diploma

Relevant Certifications

Tools

Tango System

Job description

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Import & Export Customer Service Specialist, Nuneaton

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Client:

Location:

Nuneaton, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

8e32cdca6ba8

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Join our team as an Import & Export Customer Service Specialist!

We are seeking a dedicated and proactive Import & Exports Customer Service Specialist to join our Airfreight team. The purpose of this role is to provide an efficient and proactive export service to all customers, both overseas and related service providers. You will be responsible for managing all aspects of export operations while delivering exceptional customer service. If you have a passion for excellence and a strong commitment to customer satisfaction, we want to hear from you!

Your tasks

• Arrange collections from vendors.
• Utilize Tango system for producing shipping documentation (MAWB, HAWB).
• Prepare export entries per UK HMRC regulations.
• Perform post-flight tasks.
• Handle job file invoicing & control costs effectively.
• Investigate and respond to queries and complaints from customers and suppliers promptly.
• Ensure timely and accurate customer invoicing.

Requirements

About You

• Experience in Imports & Exports in Airfreight desirable.
• Proven ability to provide an efficient and proactive export service to all customers and service providers.
• Strong customer focus, ensuring high levels of customer satisfaction.
• Willingness to learn and adapt to new processes and systems.
• Effective communication with customers, colleagues, and service providers.
• Ability to manage multiple tasks efficiently, ensuring deadlines are met.

Even if you don't have experience in Airfreight, having experience in Ocean and/or Land freight for Imports and Exports will still be considered.

What we Offer

• Full training and continuous professional development to ensure compliance with regulatory requirements.
• Enjoy the benefits of a pension scheme with up to 6% matched employer contributions.
• 20 days of holiday (increasing by 1 day per year up to a maximum of 25 days) plus a day off for your birthday.
• Explore various career paths and take advantage of development opportunities within our organisation.

Next Steps

Apply now by following the provided links and attaching your CV. Please note that we may review applications before the job advert expires, so we encourage you to submit your application promptly!

At DB Schenker, we celebrate and value our diverse workforce. We are committed to further enhancing diversity and welcoming applicants of all genders, ages, abilities, nationalities, religions, and sexual orientations.

Please be aware that candidates will be subject to necessary right-to-work checks for the UK, a 5-year referencing process and a criminal records check.

Benefits

Professional Development

We’re strong believers in continual training and development for our people. After all, your success is our success.

Work-life Balance

Our vacation and leave policies reflect our belief in proper work-life balance.

Working Internationally

See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.

Our offer

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.