Import/Export Coordinator (m/f/x)

LuxExperience; Charlton; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Pension contributions

Staff discounts

Private healthcare

Flexible working

Staff sales

Job summary

LuxExperience is seeking an Import/Export Coordinator to join the Customs team in Charlton. You will manage inbound stock imports and customer outbound orders, ensure all documents are compliant, and coordinate with suppliers, carriers and vendors daily.

The role requires knowledge of international customs, Incoterms, harmonised tariff systems, and air export procedures, with an eye for risk and efficiency. Hybrid working and a supportive, diverse team are offered.

Qualifications

• A strong organizer with attention to detail and methodical work approach.
• Knowledge of international customs laws/regulations and export policies.
• Understanding of AIR export documentation and procedures.
• HTS/HMRC codes, duty relief and incoterms knowledge.

Responsibilities

• Facilitate inbound stock imports and customer outbound orders with correct cost and timing.
• Liaise with suppliers, carriers and vendors; ensure compliant documentation for import and re-export.
• Classify goods using Harmonised Tariff System.
• Provide clear import clearance instructions to carriers.
• Support customer care to ensure delivery of shipments.
• Process urgent non-customer shipment requests and prepare shipping docs.
• Identify risks in the supply chain and propose compliance solutions.

Skills

Strong organizer

Detail oriented

International customs knowledge

Export compliance policies

Air export documentation

Incoterms knowledge

Tariff system knowledge

Logistics experience (air, road, sea)

DGATA/CITES knowledge

Job description

Import/ Export Coordinator

The Business:

LuxExperience is a unique business with an unrivalled offering including multi-brand in-season online stores MYTHERESA, NET-A-PORTER and MR PORTER, and multi-brand off-season online store YOOX , as well as numerous ONLINE FLAGSHIP STORES, all “Powered by LuxExperience”.

The Customs team are seeking a talented Import/ Export Coordinator to join the team based in our offices in Charlton (near North Greenwich).

Location: Our office is in Charlton (near North Greenwich).

Department Size: 30

Reporting into: Assistant Manager Customs

Besides a competitive salary, we can offer you:

• A pension that both you and the company contribute too

• A portal with an array of discounts on things like theme park and cinema tickets

• Our famous staff discount along with exclusive staff sales

• Private healthcare for you and your family

• Flexible working

• A chance to be part of a fun and caring team that support each other

Here is a breakdown of what you’ll be doing:

• Facilitate the seamless flow of inbound Stock Imports and customer outbound orders into/out of our Global Distribution centres, at the right cost and at the right time, whilst ensuring local customs compliance regulations are adhered to at all times.

• Liaise with suppliers, carriers and vendors daily, checking all applicable documentation is in place and fully compliant for import and subsequent re-export to over 170 markets.

• Accurate classification of goods using the Harmonised Tariff System.

• Provide clear and concise Import Clearance Instructions to Carriers

• Assist the customer care team in ensuring seamless delivery of customer shipments

• Process all urgent non-customer shipment requests through carrier software and create all relevant shipping documents.

• Identifying areas of risk within the supply chain and providing solutions to maintain compliance controls

The type of person we are looking for:

• A strong organizer, efficient worker who is detail orientated and methodical

• Knowledge of International Customs laws/regulations and export compliance policies, documentation and processes

• Understanding of AIR Export documentation and procedures

• Detailed knowledge of Harmonised Tariff System, HMRC Customs Procedure Codes and revenue amendment policies

• Full understanding of Incoterms and good understanding of Free Trade Agreements and duty relief procedures

• Logistics experience of main methods of transport (Air, road & sea)

• Previous experience of Dangerous Goods, ATA Carnet and CITES protocols advantageous

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: Entry levelWorkplace Type: Hybrid