Import Customer Services Coordinator - Ocean Freight Forwarding

Yusen Logistics (UK) Ltd; London; Hybrid; GBP 31,000 - 36,000; Full time

Job summary

A leading logistics company in London is seeking an Import Customer Services Coordinator to manage import container movements and ensure service excellence. This full-time role offers a hybrid working environment and a salary ranging from £31,000 to £36,000 per annum. Ideal candidates will have experience in ocean freight forwarding and strong administrative skills, with various employee benefits available.

Benefits

Salary of £31,000 - £36,000 per annum

25 days' holiday plus 5 days of Volunteer Leave

Cycle to Work scheme

On-Site Mental Health First Aiders

Health Cash Plan

Qualifications

• Experience in Ocean Freight Forwarding is essential.
• Proven customer service skills with a proactive approach.
• Strong attention to detail and administrative capabilities.

Responsibilities

• Manage import container movements and ensure timely shipments.
• Liaise with origin offices and maintain customer communication.
• Process customs clearance and monitor job file financials.

Skills

Experience in Ocean Freight Forwarding

Excellent customer service skills

Strong administration skills

Basic IT skills

Tools

CargoWise

Microsoft Office

Job description

Import Customer Services Coordinator - Ocean Freight Forwarding

Job Ref

VTFRAI00998

City:

London

Department

International Freight Forwarding

Status

Full Time

Type

Permanent

Import Customer Services Coordinator - Ocean Freight Forwarding
Rainham (with hybrid working)

The Company

Yusen Logistics is aiming to be the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers, and communities – through innovative supply chain management, freight forwarding, warehousing, and distribution services. We’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected, and creative in making us the world’s preferred choice.

We are now looking for an Import Customer Services Coordinator to join us on a full-time, permanent basis.

The Benefits

- Salary of £31,000 - £36,000 per annum DOE
- 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year
- Opportunity for Unpaid Leave subject to management approval
- Employee Referral Scheme
- Cycle to Work scheme
- Critical Illness Cover
- Free online Fitness Platform, including Pilates & Yoga, Mindfulness/Meditation, and 24/7 support, advice, diet and Nutrition
- On-Site Mental Health First Aiders
- Employee benefits, including a free eye test, up to 25% off gym membership, and high street vouchers
- Free access to 24/7 online GP, mental health support services, Life Events Counselling, and a Care Concierge Service
- Tailored development and career opportunities
- Health Cash Plan
- KareHero

This is a fantastic opportunity for an enthusiastic freight forwarding professional with logistics expertise to join our global organisation.

You’ll play a pivotal role in delivering seamless import operations while enjoying a hybrid working environment that supports flexibility and personal wellbeing.

What’s more, you’ll gain access to a fantastic range of benefits, from lifestyle perks to development opportunities, ensuring you thrive both professionally and personally.

The Role

As an Import Customer Service Clerk, you will play a key role in managing import container movements, ensuring all shipments are handled accurately and efficiently.

Specifically, you will liaise closely with our origin offices to guarantee consignments move correctly and on time, keeping customers updated and ensuring high levels of service are provided.

Acting as a direct point of contact for clients, you will process customs clearance, haulage, and other transactional service supports, ensuring all operational requirements and inquiries are concluded promptly and courteously.

Additionally, you will monitor job file revenue and costs, provide ad-hoc freight quotations, and proactively up-sell our services to existing and potential customers.

About You

To be considered as an Import Customer Service Clerk, you will need:

- Experience in Ocean Freight Forwarding
- Experience using CargoWise, FCL & LCL
- Excellent customer service skills with a proactive and flexible approach
- Strong administration skills with attention to detail
- The ability to prioritise tasks and work efficiently under pressure
- Basic IT skills, including Microsoft Office and in-house systems

The closing date for this role is 21st August 2025.

Other organisations may call this role Import Co-ordinator, Freight Forwarding Customer Service Representative, Import Logistics Co-ordinator, Ocean Freight Clerk, Import Operations Specialist, Import Administrator, Shipping & Logistics Co-ordinator, Freight Operations Co-ordinator.

Webrecruit and Yusen Logistics are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking your next challenge as an Import Customer Service Clerk, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.