Import & Customer Service Clerk

Michael Page (UK); Slough; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading international logistics company is seeking an Import & Customer Service Clerk to join their supportive team in Slough. The ideal candidate will manage import documentation, serve as the point of contact for customers, and enhance service efficiency. This permanent role offers a competitive salary and opportunities for career growth within the transport & distribution sector.

Benefits

Career growth opportunities

Professional working environment

Convenient location with excellent transport links

Qualifications

• Knowledge of import processes and documentation.
• Clear and professional communication skills, both written and verbal.
• Customer service experience within transport & distribution preferred.

Responsibilities

• Coordinate import documentation and processes for compliance.
• Act as the main contact for customer inquiries.
• Liaise with departments for smooth service delivery.

Skills

Organisational skills

Multitasking

Customer service

Communication

Attention to detail

Tools

Relevant software systems

Job description

• A well-established international logistics company
• A friendly and supportive team

About Our Client

This is an opportunity to join a well-established organisation within the transport & distribution industry. The company operates as a medium-sized business, offering a supportive environment and a focus on providing reliable services to its client base.

Job Description

• Coordinate import documentation and processes to ensure compliance with regulations.
• Act as the main point of contact for customer inquiries, providing prompt and clear responses.
• Liaise with internal departments to ensure smooth communication and service delivery.
• Track shipments and keep customers informed of their status.
• Address and resolve any operational issues that may arise during the import process.
• Maintain accurate records of shipments and customer interactions.
• Support the team in improving customer service procedures and efficiency.
• Build and maintain strong relationships with customers and stakeholders.

The Successful Applicant

A successful Import & Customer Service Clerk should have:

• Knowledge of import processes and documentation.
• Strong organisational and multitasking skills.
• Customer service experience, ideally within the transport & distribution industry.
• Clear and professional communication skills, both written and verbal.
• A proactive attitude with a keen eye for detail.
• Competency in using relevant software and systems for record-keeping and coordination.

You need to drive to reach this location, there is no suitable public transport.



Unfortunately sponsorship is not available for this position

What's on Offer

• Competitive salary in the range of £25000-£30000 per annum.
• Permanent role with opportunities for career growth.
• Convenient location in Slough with excellent transport links.
• Supportive and professional working environment.
• Potential to make a meaningful impact within the transport & distribution industry.

If this opportunity as an Import & Customer Service Clerk in Slough aligns with your skills and career aspirations, we encourage you to apply today