Import Coordinator

Biocair; Hounslow; On-site; GBP 32,000 - 34,000; Full time

Job summary

A logistics solutions provider seeks an Import Coordinator to oversee customs clearance and delivery of imports into the UK. The role involves managing compliance for shipments, providing exceptional customer service, and coordinating with various stakeholders. Ideal candidates will possess experience in air import processes, strong communication skills, and a proactive approach to problem-solving.

Benefits

Discretionary Bonus Scheme

Non-contributory pension

25 days holiday with buy/sell option

Private Medical Insurance

Wellness Programme

Qualifications

• Experience of working within an air import role.
• Up to date knowledge of customs CPCs and HTS codes.
• Exceptional customer service skills.

Responsibilities

• Manage all operational aspects necessary for customs clearance and delivery.
• Act as point of contact for overseas offices and agents.
• Liaise with customers and brokers to complete import declarations accurately.

Skills

Customer Service Skills

Effective Communication

Self-Organized

Team Player

Job description

As an Import Coordinator at Biocair, the primary objective of your role will be to manage all operational aspects necessary for the timely customs clearance and delivery of Biocair’s imports into the UK.

This includes ensuring the compliant submission of customs entries, either directly or via approved third-party customs brokers, while delivering a consistent and dependable customer experience for both Biocair customers and offices.

Responsibilities will include:

• Act as point of contact for overseas offices and agents on shipments importing into the UK.
• Collate import Pre-Alerts including paperwork checks
• Ensure all pertinent information, including any import permits, are present to ensure the entry submitted is fully compliant with all relevant customs and customer requirements.
• Liaise with customers and Biocair’s brokers to ensure all imporat declarations are completed accurately in accordance with HMRC regulations and in an expedited fashion.
• Monitor all imports to ensure they are stored correctly and in accordance with the temperature requirements of the product.
• Interact with the airline handling agents to arrange repack / intervention when necessary to maintain temperature validation.
• Identify potential issues and delays. Put pre-emptive measures in place to ensure service levels are met and the customer is advised as appropriate.
• Provide the customers with regular, accurate and timely updates on shipment status. Ensure correct and timely completion of all after shipment tasks, including but not limited to: - Retrieving temperature monitor data and returning this to the client. - Arranging return logistics for Biocair or Customer reusable packaging.
  
  

Our company values matter, and guide all that we do each day. The successful candidate will be expected to operate in line with them as we strive to be the provider of choice for specialist logistics solutions to the global scientific community; based on the highest levels of care, expertise and precision; enabling our customers to retain absolute focus on research and development.

In addition, you will demonstrate these key competencies:

• Experience of working within an air import role
• Up to date knowledge of customs CPCs and HTS codes.
• Exceptional customer service skills.
• Effective communication skills, both verbal and written.
• Team player with the ability to work on own and as part of a team.
• Highly self-organised, able to plan and prioritise workload to meet deadlines.
  
  

In return we offer:

• Between £32,606 and £33,931 per annum depending on experience
• Discretionary Bonus Scheme
• A generous non-contributory pension
• 25 days holiday and the option to buy/sell 5 days
• Life Assurance
• Group Income Protection
• Private Medical Insurance
• Wellness Programme
  
  

Please note this is a full time role, 40 hours per week, Monday to Friday, between the hours of 07:00 and 18:00 with a shift rotation of: 07:00 to 16:00 / 08:00 to 17:00 / 09:00 to 18:00 and is offered as 100% onsite based at our London Heathrow office (TW4 6ER).

This is a UK based role and the right to live and work in the UK will need to be established during the recruitment process. Please note we are not currently a Home Office visa sponsorship licence holder.

Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please be aware that we are NOT inviting recruitment agencies to submit candidates for this role and as such any approaches will be rejected. Thank you for your understanding.