Implementation Specialist (UK & DE)

eBay Inc.; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading global eCommerce company is seeking an Implementation Specialist to assist enterprise merchants in connecting their businesses to eBay.uk and eBay.de. The role involves guiding merchants in using eBay's platforms effectively, troubleshooting issues, and optimizing processes to enhance user success.

Qualifications

• Experience with eBay's user interface and APIs is required.
• Understanding of eCommerce marketplaces and business account management is essential.
• A proactive approach to managing multiple projects and user interactions.

Responsibilities

• Guide merchants through account setup and listing processes.
• Troubleshoot issues related to merchant and partner interactions.
• Document projects and report on key performance indicators.

Skills

Analytical problem-solving

Customer service

Project management

Inventory management

E-Commerce marketing

Education

Degree in Business or related field

Tools

Salesforce

API integrations

Job description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the Team and Role:

We are seeking an Implementation Specialist that will guide strategic and enterprise merchants through the process of connecting their business to eBay.uk & eBay.de core sites and also the eBay Live Platform. These integrations will primarily use eBay’s direct user interface, file processing, and third-party software partners who have adopted our APIs. You will work with multiple sellers at a time, managing their onboarding projects and ensuring they are set up for success.

This role collaborates primarily with the Business Development Team, internal partners, & regional business unit teams. In this role, you will report to the Manager of Implementation, who reports into the broader Merchant Connectivity organization.

What you will accomplish:

• Guide enterprise and strategic merchants through the process of establishing their account on eBay, leveraging their third-party software or other tools, and ensure they can create listings, update listings, and retrieve orders successfully

• Troubleshoot merchant and partner concerns, own issues to resolution, and communicate progress while also advising merchants on marketplace and eBay Live practices

• Successfully transition merchants from Onboarding to the appropriate Account Management teams

• Identify areas for process optimization within our team, our partners, and eBay working with the correct teams to address

• Collect and share feedback from merchants, regularly advocating for their needs

• Document projects and interactions in Salesforce, tracking key performance data and updates in a timely manner

• Report on KPIs weekly

What you will bring:

• An understanding of implementing a business into eBay, utilizing eBay’s user interface, file processing, or 3rd party software to list and manage inventory, as well as successfully selling and managing fulfillment of sold inventory on the core eBay sites in the United Kingdom and Germany, as well as the eBay Live Platform in these regions.

• Understanding how marketplaces function – including inventory control, basic business account, eCommerce marketing, customer service, etc. – and willingness to learn and speak to merchant best practices

• Ability to learn and speak to eBay’s API, feeds, and other pathways for onboarding

• Proactive approach, willingness to own multiple projects, customer interactions, and issues from start to finish, and comfortable with change

• Analytical and optimistic problem-solver with a curiosity and an appetite to grow and develop

• Passionate about the eBay marketplace and seller community

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.If you have a need that requires accommodation, please contact us [e-mail]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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