Implementation Specialist

1610 BioMed Central Limited; London Borough of Islington; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Springer Nature is seeking an Implementation Specialist to manage a portfolio of journals and partner with Publishing teams to run journals in a Production-ready way, while facilitating submit-to-accept workflows and policy compliance. In collaboration with QA and the wider GPO team, you will contribute to the QA programme and deliver high-quality journal operations.

You will collaborate with global stakeholders, ensure quality across activities, and drive continuous improvement, contributing to

Qualifications

• Contributing to (sometimes interconnected) business projects.
• Working with a wide range of global stakeholders.
• Excellent organisation skills to contribute to multiple concurrent projects and priorities.
• Excellent written and verbal communication skills; communicate with individuals at all levels globally.
• Excellent numeracy with attention to detail.
• Excel and PowerPoint proficiency.
• Good problem solving/logic/analytical skills.
• Proactive and able to lead projects alone or in a team.
• Degree or equivalent work experience.

Responsibilities

• Journal care: gather system requirements from publishers, editors and service providers.
• Set up, maintain and administrate peer review systems.
• Conduct presentations and training sessions for stakeholders.
• Ensure quality of article-level activities and act as escalation point for journals.
• Develop and maintain relationships with Publishing, Editorial, Production, Technology & Operations staff and external editors/reviewers.
• Maintain journal-specific records and documentation.
• Quality Assurance: collaborate with Automation & Analysis to gather insights.
• Monitor quality across journals and investigate issues surfaced by stakeholders.
• Collaborate with service providers and teams to address root causes of quality issues.

Skills

Contributing to projects

Global stakeholder management

Organisational skills

Communication skills

Numeracy & attention to detail

Excel proficiency

PowerPoint proficiency

Problem solving & analytical

Project leadership

Degree or equivalent

Education

Degree or equivalent work experience

Tools

Excel

PowerPoint

Job description

Implementation Specialist

Locations: London, Pune (Hybrid). Full Time, Permanent. Application Deadline: Sunday 8th November 2026.

About Springer Nature

Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit about.springernature.com and follow @SpringerNature.

At Springer Nature, we recognise that great talent develops through many different paths. We encourage applications from individuals with strong transferable skills, provided they are supported by relevant experience that shows how those skills have been successfully applied in practice. Our hiring approach balances skills, experience, and potential to ensure each role is fulfilled with both short term effectiveness and long term growth in mind.

About the Team

Springer Nature's Group Publishing Operations team (GPO) performs and oversees manuscript screening operations across Springer Nature's journals portfolio. GPO also manages the various peer-review systems used by authors, editors and reviewers as part of submit-to-accept processes. Our 'article-level' activities are largely supported by 400+ BPO staff across multiple locations. Our 'journal-level' activities are largely supported by ~50 Springer Nature staff across multiple locations, who also contribute to projects in one of three main areas: technology, transformation and quality.

About the Role

The Implementation Specialist will manage their own portfolio of journals and partner with Publishing teams to run their journals in a 'Production-ready' way, while facilitating submit-to-accept workflows and compliance with policies. In collaboration with the Manager, Quality Assurance (as well as the rest of the Quality Assurance team and the wider GPO team), the Implementation Specialist will also contribute to GPO's quality assurance programme (proactively and reactively addressing quality issues), with the aim of delivering best-in-class quality levels across GPO.

Role Responsibilities

Journal care

• Gather system requirements from publishers, editors and service providers.
• Set up, maintain and administrate peer review systems.
• Conduct presentations and training sessions for internal and external stakeholders.
• Ensure quality of article-level activities and act as an escalation point for individual journals.
• Develop and maintain relationships with stakeholders (Publishing, Editorial, Production, Technology & Operations staff, as well as external editors, reviewers, authors and service providers).
• Maintain journal-specific records and documentation.

Quality Assurance

• Collaborate with GPO's Automation & Analysis team to gather meaningful and reliable quality-related insights.
• Proactively monitor quality across journals and investigate issues surfaced by the monitoring, as well as ones reported by stakeholders.
• Collaborate with GPO service providers, other Implementation Specialists, as well as GPO's Workflow Solutions and Training Programmes teams, to ensure the underlying causes of quality issues are addressed.

Other responsibilities

• Be an advocate for continuous improvement, quality and efficiency.
• Foster a culture of openness, transparency and collaboration within the team and with our stakeholders.

Experience, Skills & Qualifications

Essential

• Contributing to (sometimes interconnected) business projects.
• Working with a wide range of global stakeholders.
• Excellent organisation skills to contribute to multiple concurrent projects and competing priorities.
• Excellent written and verbal communication skills; able to communicate with individuals at all levels and on a global scale.
• Excellent numeracy skills with proven attention to detail.
• Excel and PowerPoint proficiency.
• Good problem solving/logic/analytical skills.
• Proactive and able to lead projects alone as well as part of a large group.
• Degree or equivalent work experience.

Desirable

• Previous experience in a publishing and/or support role.
• Understanding of publishing workflows.
• Business analysis and data analysis.
• Formal project management qualification such as PRINCE2 #LI-RP1

Our Commitment to Diversity

At Springer Nature, our mission is to be part of progress - and that begins with inclusion: of people, perspectives, and ideas. We believe that diverse perspectives drive progress, and we are committed to creating an environment where people and ideas can flourish. If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.

Find out more about our DEI work here https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion

Career Information

For more information about career opportunities in Springer Nature please visit https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers/

Job Posting End Date: 9-11-2026

About Springer Nature Group

We are an ambitious and dynamic organisation, and home to some of the best-known names in research, educational and professional publishing. Working at the heart of a changing industry, we are always looking for great people who care about delivering quality to our customers and the communities we work alongside. In return, you will find that we open the doors to discovery for all our employees - offering opportunities to learn from some of the best in the business, with a culture that encourages curiosity and empowers people to find solutions and act on their instincts. Whether you are at the beginning of your career or are an experienced professional, we invite you to find out more about the roles we offer and explore our current vacancies. We are a global and progressive business, founded on a heritage of trusted and respected brands - including Springer, founded in 1842, Macmillan, founded in 1843 and Nature, first published in 1869. Nearly two centuries of progress and advancement in science and education have helped shape the business we are today. Research and learning continues to be the cornerstone of progress, and we will continue to open doors to discovery through trusted brands and innovative products and services. Springer Nature Group was created in May 2015 through the combination of Nature Publishing Group, Macmillan Education and Springer Science+Business Media.